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Customer Service Specialist

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Progress Housing Group Ltd

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Location:
United Kingdom , Leyland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

29361.00 - 30396.00 GBP / Year
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Job Description:

Join our Customer Contact team as a Customer Service Specialist. You'll start with a supportive, on-site training period (typically six months), then move to a hybrid pattern with at least half your time in the office. Shifts are Monday to Friday only on a rota basis, covering 8:00 - 16:00, 8:30 - 16:30, 9:00 - 17:00, or 10:00 - 18:00. Our call KPI is just 4 calls per hour, focusing on quality and customer care.

Job Responsibility:

  • Be the first point of contact for tenants and customers
  • Answer queries by phone, web chat, and in person at Sumner House reception
  • Provide friendly, professional support across a range of enquiries
  • Ensure every interaction is positive and efficient

Requirements:

  • IT literate, with confidence using digital systems
  • Strong problem-solving skills, initiative, and adaptability
  • Excellent telephone manner
  • Values that align with Progress Housing Group
  • Previous customer service experience
  • Experience in housing or a similar sector
  • Experience dealing with people via writing, phone, and face-to-face

Nice to have:

  • Previous customer service experience
  • Experience in housing or a similar sector
  • Experience dealing with people via writing, phone, and face-to-face
What we offer:
  • Buy or sell leave
  • Flexi working
  • Pension Scheme
  • Professional Development
  • Occupational Sick Pay
  • Competitive salary above the typical regional range with regular pay reviews and clear progression routes
  • No weekends
  • Predictable rotas published 4 - 8 weeks in advance with shift swaps possible
  • Low-pressure KPIs
  • Hybrid working after training
  • Career development framework for progression and access to a wide range of training courses
  • Generous annual leave
  • Enhanced pension
  • Employee assistance programme
  • Wellbeing support
  • Supportive culture with coaching and recognition
  • Purpose and impact

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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