Customer Service Specialist, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

16.40 GBP / Hour

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Job Description:

Office Angels are seeking a temporary Customer Service Specialist to work for one of the Worlds largest producers of spirits. You will be based in their stunning modern, luxury head office based near Oxford Street who has their own luxury bar based in central London. Very close by to transport links. shops, restaurants and bars.

Job Responsibility:

Lead Customer Service: Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
Efficient Order Management: Process and manage orders through SAP, ensuring timely delivery and accuracy
Support the Sales Team: Provide essential information on customers, discounts, and stock situations to aid sales efforts
Collaborate with Logistics: Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
Customer Setup: Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
Assist in Product Allocation: Help manage customer product distribution and participate in projects aimed at enhancing service quality

Requirements:

Experience: Ideally, 1 year in a fast-paced order fulfilment environment
Communication Skills: Fluent in English, both spoken and written, with excellent interpersonal skills
Detail-Oriented: An eye for detail and data accuracy, along with strong problem-solving abilities
Tech Savvy: Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
Adaptability: Flexible and resilient with superb time management skills
Team Spirit: A positive attitude and a collaborative approach to overcoming challenges

Nice to have:

Experience with SAP 4 Hana or similar ERP systems is a plus but not essential
Experience in B2B Customer service
Background in Wines & Spirits or FMCG is preferred but not essential
Exposure to UK Supply Chain or working with outsourced 3PL providers would be advantageous
Ability to work with individuals from diverse backgrounds

What we offer:

Competitive pay plus holiday pay reflecting individual and company performance
A supportive and inclusive culture that values diversity
Opportunities for personal and professional growth
Premium employee benefits that cater to our diverse workforce

Additional Information:

Job Posted:
August 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Specialist