Customer Service Specialist Job at Euro London Appointments (Cologne)

Job Description

We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do. If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career. As a Customer Service Specialist, you will be the main point of contact for customers using the company’s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care. You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.

Job Responsibility

Acting as the first contact for customers via phone, email, and digital channels
Handling enquiries related to orders, processes, logistics, finance, and claims
Investigating and resolving customer issues quickly and effectively
Managing escalations and coordinating with internal stakeholders
Building strong, long-term customer relationships through clear communication and service excellence

Requirements

C2 level Dutch and B2/C1 level English (written and spoken)
Initial experience in customer service, customer support, call centre, or similar roles
Confident communicator with strong problem-solving skills and a calm approach under pressure
Comfortable working with multiple systems (e.g. CRM, ticketing tools, Microsoft Office)