Customer Service Specialist Job at Euro London Appointments (Cologne)

Customer Service Specialist

Euro London Appointments

Location:
Germany , Cologne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do. If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career. As a Customer Service Specialist, you will be the main point of contact for customers using the company’s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care. You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.

Job Responsibility:

Acting as the first contact for customers via phone, email, and digital channels
Handling enquiries related to orders, processes, logistics, finance, and claims
Investigating and resolving customer issues quickly and effectively
Managing escalations and coordinating with internal stakeholders
Building strong, long-term customer relationships through clear communication and service excellence

Requirements:

C2 level Dutch and B2/C1 level English (written and spoken)
Initial experience in customer service, customer support, call centre, or similar roles
Confident communicator with strong problem-solving skills and a calm approach under pressure
Comfortable working with multiple systems (e.g. CRM, ticketing tools, Microsoft Office)

Nice to have:

Experience in automotive, logistics, or digital marketplaces is an advantage but not essential

What we offer:

Hybrid working model
28 days holiday plus your birthday off
Annual Wellbeing Day and a paid Charity Day
Modern offices in Köln Mülheim with excellent transport links
Structured onboarding, training, and long-term development opportunities
Supportive, inclusive culture within an international environment

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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