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Robert Half Logo Robert Half · Customer Service

Customer Service Specialist

United States, Neenah · Job Posted June 29, 2026
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Job Description

We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience.

Job Responsibility

  • Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process
  • Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience
  • Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps
  • Coordinate appointments and support movement of promising opportunities through the sales pipeline
  • Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement
  • Handle email and phone communications with care while managing multiple browser-based tools and customer records
  • Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate
  • Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness

Requirements

  • Background in customer service, call center support, sales support, inside sales, business development, or lead generation environments
  • Ability to establish rapport quickly, respond to objections effectively, and guide conversations toward productive outcomes
  • Strong verbal and written communication skills with a detail-oriented and customer-focused approach
  • Proven ability to work independently, stay motivated, and consistently meet performance expectations
  • Experience using business systems along with Microsoft Office or Google Workspace for daily communication and tracking tasks
  • Strong organizational skills, attention to detail, and dependable follow-through on customer and team commitments
  • Comfortable balancing competing priorities and adapting quickly in a fast-moving work environment
  • Resourceful, team-oriented, and eager to learn new tools, processes, and industry knowledge

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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