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Customer Service Specialist

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.40 GBP / Hour
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Job Description:

Office Angels are seeking a temporary Customer Service Specialist to work for one of the Worlds largest producers of spirits. You will be based in their stunning modern, luxury head office based who has their own luxury bar based in central London. Very close by to transport links. shops, restaurants and bars.

Job Responsibility:

  • Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
  • Process and manage orders through SAP, ensuring timely delivery and accuracy
  • Provide essential information on customers, discounts, and stock situations to aid sales efforts
  • Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
  • Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
  • Help manage customer product distribution and participate in projects aimed at enhancing service quality

Requirements:

  • 1 year in a fast-paced order fulfilment environment
  • Fluent in English, both spoken and written, with excellent interpersonal skills
  • An eye for detail and data accuracy, along with strong problem-solving abilities
  • Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
  • Flexible and resilient with superb time management skills
  • A positive attitude and a collaborative approach to overcoming challenges

Nice to have:

  • Experience with SAP 4 Hana or similar ERP systems
  • Experience in B2B Customer service
  • Background in Wines & Spirits or FMCG
  • Exposure to UK Supply Chain or working with outsourced 3PL providers
  • Ability to work with individuals from diverse backgrounds
What we offer:
  • Competitive pay plus holiday pay reflecting individual and company performance
  • A supportive and inclusive culture that values diversity
  • Opportunities for personal and professional growth
  • Premium employee benefits that cater to our diverse workforce

Additional Information:

Job Posted:
June 11, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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