Customer Service Specialist

About the Company: Join a New Zealand-owned and operated FMCG business with a strong reputation in the market. They have a growing portfolio of respected brand principals and a commitment to continuous improvement, this organisation prides themselves on delivering commercially sound outcomes while maintaining exceptional service standards. About the Opportunity: Reporting into the Head of Operations this role plays a pivotal role in delivering customer excellence through order management, delivery coordination, and customer issue resolution. Acting as the primary Customer Service point of contact within the function, you will manage complex queries, ensure system accuracy, and maintain strong alignment between Customer Service, Sales, Operations, Supply, and third-party logistics providers. This is a hands-on, detail-focused position suited to someone who thrives in a fast-paced environment, takes ownership of outcomes, and is passionate about continuously improving service performance and customer experience.