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Customer Service Specialist

Miele GB

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

27000.00 GBP / Year

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Job Description:

Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Job Responsibility:

Deliver premium customer service via email and phone
Investigate, address and resolve customer complaints promptly
Ensure strong communication between global Contact Centre, local team and field based colleagues
Handle administrative duties related to service orders, sales orders, and appliance needs

Requirements:

Passionate and energised by problem solving and exceeding customer expectations
Highly effective and proactive at problem solving
Professional communication with ability to build rapport and trust
Independence and resilience
Willingness to adapt to customer’s needs
Passion and pride that matches the brand
Ability to effectively multi-task
IT literate with ability to pick up new systems and processes
Work well as a team to achieve great results
Previous experience in administration and customer service

What we offer:

Evolving pay, bonus and benefits package
Health and wellness benefits
Training and development opportunities
Career development support

Additional Information:

Job Posted:
February 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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