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The Customer Service team’s mission is to deliver best in class customer experience through operational excellence. Effective account operations help streamline processes such as order fulfillment, inventory management, invoicing, ensuring that customers receive their products on time and in full. This efficiency builds trust and satisfaction, which are key for maintaining strong business relationships.
Job Responsibility:
Collaborate with channels and customers to manage DN creation and execution, ensuring goods delivery adheres to service level agreements
Ensuring smooth and correct invoice issuing
Follow up on COTIF reporting for improvement actions
Maintain and execute order according to the customer’s expectations and channel requests, ensuring the timely delivery of campaigns and launches
Support order fulfillment for daily business operations, including allocation, redating
Allocate stock to orders using SAP and other control systems, through overnight batch runs and ad hoc requests
Manage stock category cancelation/movement to optimize inventory for sales
Create return authorization and execution for return process
Other tasks assigned by Customer Service Manager
Requirements:
University degree or equivalent education required
Minimum of 3 years of working experience, preferably in Supply Chain Management
Advanced Excel
SAP Knowledge
Power BI
Analytical and process thinking
Proactive, collaborative, calm, warm and enthusiastic