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Randstad Logo Randstad · Customer Service

Customer Service Specialist

Australia, Sydney 60000.00 - 70000.00 AUD / Year · Job Posted May 27, 2026
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Job Description

Join a prestigious global Retail leader in the world of watches and timepieces, celebrated for exquisite craftsmanship and timeless beauty. Our client offers a stunning collection of innovative pieces, thoughtfully designed to bring a touch of luxury and elegance to every moment of our customers' lives. As the Customer Service Specialist based in the Macquarie Park, NSW office, you will be the warm and welcoming face of the brand. In this contact centre role, you will nurture customer relationships by providing thoughtful, tailored customer care and sharing your passion for products.

Job Responsibility

  • Nurturing customers with thoughtful support via phone and email
  • Collaborating with the sales support team to resolve complex enquiries
  • Empathising with clients to gently defuse complaints and manage escalations
  • Fostering lasting relationships with both new and loyal customers
  • Liaising with technical watchmakers and specialists to solve intricate product queries

Requirements

  • At least 1 year of experience in a customer service or phone-based role
  • Warm and professional phone manner
  • Full Australian working rights

What we offer

  • Work from home 1 day per week
  • Generous staff discounts
  • A supportive culture with yearly performance bonuses and social rewards
  • Regular team events and celebrations
  • Career growth with clear paths for advancement and progression
  • An elegant environment working for a highly successful brand
  • Complimentary on-site parking in Macquarie Park
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