Customer Service Specialist

• Serve as a primary point of contact for customer service inquiries related to orders, product availability, deliveries, and vendor coordination
• Support procurement activities by creating, tracking, and updating purchase orders to ensure timely replenishment of inventory
• Monitor inventory levels and work with internal teams to help prevent stock shortages, overages, and backorders
• Partner with supply chain, warehouse, and purchasing teams to ensure efficient product flow and accurate order fulfillment
• Manage communications with a high volume of vendors regarding order status, pricing, delivery schedules, discrepancies, and product availability
• Resolve vendor and customer issues in a timely manner, including shipment delays, damaged goods, invoice discrepancies, and service concerns
• Maintain accurate records of inventory transactions, vendor activity, and customer communications in company systems
• Analyze order trends, inventory usage, and vendor performance to support operational improvements and service excellence
• Assist in forecasting inventory needs based on customer demand, sales activity, and supply chain timelines

• 2+ years of experience in customer service, procurement, inventory control, supply chain, or distribution operations
• Experience working in a fast-paced, high-volume distribution or logistics environment preferred
• Strong understanding of purchase orders, vendor management, inventory tracking, and order fulfillment processes
• Excellent communication and relationship-building skills with the ability to work effectively across departments and with external vendors
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Excel and experience using ERP, inventory, or order management systems
• Problem-solving mindset with the ability to address service and operational issues quickly and professionally

Experience working in a fast-paced, high-volume distribution or logistics environment preferred

• full health benefits
• 401k matching
• paid time off