Customer Service Specialist, Allianz

Allianz

Location:
Australia, Adelaide

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. This role focuses on managing customer calls, correspondence, and promoting business initiatives while ensuring customer satisfaction and compliance with company standards. It involves working in a fast-paced, responsive customer service environment with flexible work-life balance and various growth opportunities.

Job Responsibility:

Manage a portfolio of Inbound and Outbound calls and correspondence, ensuring everything is handled with care, within set SLAs, and according to company standards
Provide an exceptional and empathetic customer experience, creating lasting positive outcomes for our clients and ensuring their needs are always met
Follow thoughtful processes and techniques to support revenue-driving initiatives, always with a focus on delivering consistent and meaningful results
Promote new business and sales initiatives, ensuring customers are well-informed and their journeys are smooth and seamless at every touch point
Actively engage in process and service improvements, seeking out ways to enhance efficiency, profitability, and customer satisfaction.

Requirements:

Experience in a fast-paced, customer-centric role is essential, with a background in navigating complex organizations being a valuable asset
You are comfortable working in a phone based role within a structured, KPI driven environment
You have a natural ability to interpret and analyse complex information, drawing meaningful insights and thoughtfully considering all options to make informed decisions
You excel at building and nurturing strong relationships with both customers and stakeholders, making others feel heard and valued
Highly organized and skilled in prioritizing, you can easily balance multiple tasks and demands with strong attention to detail
Proficient in using systems, software, databases, and communication tools, you ensure everything runs smoothly and efficiently.

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: with flexible work options and tailored workplace adjustments once you've completed your training and settled into your role. We're committed to supporting your work/life balance, making your career journey as fulfilling and dynamic as possible
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Specialist