Customer Service Specialist

• Provide courteous front desk and administrative support by responding to questions, addressing service requests, and ensuring timely follow-up on customer needs
• Assist the accounts payable team by reconciling vendor statements and helping maintain accurate financial records
• Receive incoming invoices, apply date-of-receipt tracking, and organize documents for daily processing
• Enter approval-required invoices into the appropriate system to support proper documentation and routing
• Scan invoice records and upload them to the correct electronic folders each day for review and approval
• Sort incoming mail, maintain organized files, and retrieve supporting documents when requested
• Monitor and replenish departmental office supplies to help maintain uninterrupted daily operations
• Uphold service quality expectations and follow established hospital standards in all assigned duties

• High school diploma or GED equivalent required
• Prior experience in customer service, front desk coordination, or administrative support preferred
• Working knowledge of accounts payable terminology, invoice handling, and statement reconciliation
• Ability to answer moderately complex questions, route incoming calls, and gather information from multiple sources
• Strong verbal and written communication skills with the ability to interact professionally with diverse teams and clients
• Proficiency with computer systems and common office software used for data entry, scanning, and document management
• Strong organizational skills with the ability to manage mail, filing, and multiple priorities accurately
• Ability to maintain a customer-focused approach while supporting quality assurance standards and established procedures

Prior experience in customer service, front desk coordination, or administrative support

• medical, vision, dental, and life and disability insurance
• 401(k) plan