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We are looking for a motivated and detail-oriented Customer Service Specialist to join our team in Pensacola, Florida. This role involves providing exceptional customer support, managing administrative tasks, and ensuring seamless billing processes. If you enjoy working in a fast-paced environment and have a passion for delivering excellent service, we invite you to apply.
Job Responsibility:
Address customer inquiries promptly and provide accurate quotes tailored to their needs
Process sales orders, verify pricing details, and coordinate with shipping and warehouse teams to ensure efficient delivery
Generate, review, and monitor invoices while collaborating with the accounting department to ensure timely payment processing
Maintain organized and up-to-date records using company systems and order management tools
Perform general administrative duties such as filing, organizing, and maintaining a clean and functional office environment
Requirements:
Proven experience in customer service, including handling inquiries and resolving issues
Proficiency in using multi-line phone systems and managing communication via email
Familiarity with NetSuite and NetSuite CRM for order and record management
Strong clerical skills, including preparing quotes and providing administrative support
Experience in accounts payable processes and basic financial reconciliation
Excellent organizational skills with attention to detail for maintaining accurate records
Ability to multitask effectively in a team-oriented environment
What we offer:
medical, vision, dental, and life and disability insurance