Customer Service Specialist

• Respond promptly and professionally to customer inquiries, addressing service requests and resolving issues to ensure a positive experience
• Coordinate and dispatch service technicians and drivers to job sites, ensuring timely and efficient delivery of services
• Prepare detailed invoices, pricing information, and cost confirmations for service repairs while maintaining accurate records
• Schedule, monitor, and track service work orders to guarantee timely completion and adherence to client expectations
• Provide regular updates to customers regarding the status of their service requests, ensuring clear and consistent communication
• Develop a thorough understanding of the company’s products and services to offer accurate information and recommendations
• Collaborate with management to identify opportunities for improving customer satisfaction and operational processes
• Manage customer complaints with professionalism, ensuring swift resolution in alignment with company policies
• Assist in refining customer service procedures to enhance the overall client experience
• Follow company policies and safety regulations to maintain compliance in all aspects of the role

• High school diploma or equivalent
• Minimum of 2 years of experience in customer service or a related role
• Strong ability to multitask and maintain attention to detail in a fast-paced environment
• Exceptional communication and interpersonal skills with a focus on customer satisfaction
• Proficiency in Microsoft Office applications, including Word and Excel
• Familiarity with customer service and dispatching software
• Knowledge of the construction or fire safety industry is highly desirable
• Proven problem-solving skills and the ability to make timely, effective decisions under pressure

Knowledge of the construction or fire safety industry

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan