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CrowdFarming Logo CrowdFarming · Customer Service

Customer Service Specialist

Spain, Madrid Employment contract · Job Posted February 17, 2026
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Job Description

CrowdFarming® is the leading European tech marketplace connecting farmers directly with consumers. We are building the technology and logistics to provide consumers with access to the largest catalog of organic and regenerative farmers. Our vision is to create the most sustainable food supply chain, ensuring that farmers receive fair prices for their organic products while consumers receive fresh food that travels 75% less time than in supermarkets. Since our launch in 2017, we have partnered with over 300 farmers across Europe. CrowdFarming is present in 8 countries and sells to more than 600,000 customers in 32 countries. We are looking for passionate Customer Service Specialists to join our growing team (French, German and Italian) and help us deliver an outstanding experience to our community across Europe.

Job Responsibility

  • Support and advise customers via phone, email, and social media
  • Handle enquiries related to orders, deliveries, transport issues, and the CrowdFarming philosophy
  • Resolve incidents in a proactive, solution-oriented way
  • Promote conscious and sustainable consumption through every interaction
  • Collect and share customer insights with internal teams
  • Collaborate cross-functionally to ensure a smooth customer journey
  • Translate and proofread website content in your native language

Requirements

  • Native-level speaker of French, German, or Italian
  • Good command of English (Spanish is a plus)
  • At least 1 year of experience in customer service
  • Professional experience in sales, customer service, logistics, agriculture, and/or online retail is a plus
  • Able to work independently while being a strong team player
  • Flexible, proactive, and ambitious
  • Calm and solution-oriented in stressful or unexpected situations
  • Passionate about sustainability

Nice to have

  • Professional experience in sales, customer service, logistics, agriculture, and/or online retail
  • Spanish language skills

What we offer

  • Hybrid model: two days of remote work per week (25 €/month for related expenses)
  • An annual €250 grant to support any training you wish to undertake related to your responsibilities and tasks
  • Language classes partially funded by CrowdFarming
  • A flexible compensation plan and tailored benefits
  • Website credits to celebrate your birthday and work anniversary
  • Health insurance partially funded by CrowdFarming
  • Flexible remuneration plan
  • Daycare, restaurants, transportation...
  • Remote work options
  • Up to 3 day of telecommuting a week
  • Training support
  • Receive up to 250 Euros per year for training related to your daily tasks
  • Medical insurance
  • We cover 20% of the private medical insurance cost
  • Birthday gift
  • 100 Euros for your birthday to spend on CrowdFarming's website
  • Products from our farmers
  • Enjoy the products of our farmers in the office
  • Team buildings
  • We organize events to get to know each other better
CrowdFarming - All Job Offers

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