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Randstad Logo Randstad · Customer Service

Customer Service Specialist

Australia, Golden Grove Employment contract 60000.00 - 65000.00 AUD / Year · Job Posted May 27, 2026
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Job Description

We are looking for an energetic, solution-oriented Customer Service Specialist to join our busy, collaborative team. This isn’t a robotic, script-reading call center gig. You will be the vital link between our residential and commercial customers, our sales team, and our logistics crew. Whether you’re speaking with an architect finalizing a major commercial project, a bricklayer checking on a delivery, or a retail customer picking out pavers for their backyard, your mission is to provide an effortless, high-quality experience.

Job Responsibility

  • Handling inbound phone and email inquiries regarding product availability, pricing, lead times, and order status
  • Accurately processing orders and coordinating with our transport and dispatch teams to ensure deliveries land on-site, on time
  • Proactively resolving delivery hitches, stock shortages, or customer issues with a calm, solutions-focused attitude
  • Working closely with our external sales reps to look after our major trade accounts and premium builders

Requirements

  • 2 years relevant experience
  • customer service
  • inbound
  • sales support
  • customer support
  • manufacturing
  • admin
  • administration
  • coordinator
  • coordination
  • sales administrator
  • service coordinator
  • service administrator

Nice to have

Experience with ERP system like SAP or Salesforce

What we offer

  • Competitive salary package
  • Regular team events
  • Generous staff discounts on premium product ranges
  • Genuine pathways for internal career progression
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