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Customer Service Specialist

apm.net.au Logo

APM Employment Services

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Location:
Australia, West Perth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a Customer Service Specialist to join our dynamic Provider Support Team and help deliver exceptional care outcomes across Australia. At Mobility our Customer Service Specialists are known as "Rostering Coordinators", you’ll be the key liaison between our organisation and some of Australia’s largest disability and aged support providers. You’ll manage rostering needs, build strong relationships, and ensure timely, accurate service delivery. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing excellent customer service, sales and coordination.

Job Responsibility:

  • Coordinate support worker rosters via our mobility Workforce Portal
  • Manage a high number of inbound and outbound calls daily
  • Build and maintain strong relationships with Partner Providers
  • Resolve administrative and technical issues efficiently
  • Ensure compliance with funding and regulatory requirements
  • Maintain accurate records and correspondence
  • Collaborate with internal teams to meet KPIs and drive revenue

Requirements:

  • A proactive, “can-do” attitude with a drive to grow business
  • A dedication to deliver best-in-class customer service
  • Experience in high-volume call environments (inbound/outbound)
  • Strong time management and multitasking skills
  • Tech-savvy with the ability to learn and adapt to new systems
  • Excellent verbal and written communication skills
  • Ability to remain calm and solution-focused under pressure
  • Comfortable working with performance targets and KPIs
What we offer:
  • A flexible hybrid work model
  • A supportive, inclusive, and friendly team environment
  • The opportunity to make a meaningful impact in the lives of people with disability and older Australians
  • Ongoing training, career development, and progression opportunities
  • Access to a comprehensive Employee Assistance Program
  • Discounts with major retailers and corporate health insurance rates

Additional Information:

Job Posted:
December 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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