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Customer Service Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Honolulu

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you.

Job Responsibility:

  • Answer guest questions and provide information about resort amenities and local attractions
  • handle phone and in-person reservation requests, modifications, and confirmations
  • resolve guest concerns with empathy and professionalism
  • collaborate with housekeeping, maintenance, and management to address special requests
  • assist with check-in/check-out processes at the front desk as needed
  • maintain accurate records of all guest interactions
  • deliver exceptional customer service in all interactions

Requirements:

  • High school diploma or GED required
  • hospitality coursework or certifications a plus
  • previous customer service experience, preferably in a hotel or resort environment
  • strong communication and problem-solving skills
  • professional phone etiquette and ability to handle multiple phone lines
  • proficient with reservations and property management systems a plus
  • must be able to work flexible shifts, including weekends and holidays

Nice to have:

  • hospitality coursework or certifications a plus
  • proficient with reservations and property management systems a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 19, 2026

Work Type:
On-site work
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