Customer Service Specialist Job at Barclays (Sunderland)

Customer Service Specialist

Barclays

Location:
United Kingdom , Sunderland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Barclays as a Customer Service Specialist, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

Job Responsibility:

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

Requirements:

Experience in customer service (internal or external)
Able to work shifts (between 10 am and 6 pm Monday to Friday)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office

Nice to have:

A genuine desire to develop and progress your career
Confidence in balancing personal, team and client commitments
Strong time management skills, with the ability to prioritise in fast-paced, governed environments

What we offer:

Wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Parttime

Work Type:

Hybrid work

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