Customer Service Specialist Jobs

Customer Service Specialist

Randstad

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative, you will play a crucial role as the interface between our valued customers and our business value chain partners. Join us in contributing to the success of our company by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners.

Job Responsibility:

Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity
Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
Maintain service levels according to business prioritization
Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions
Support commercial strategies with customers across multiple businesses
Manage customer orders through end-to-end work processes and systems

Requirements:

Be open to work in different time zones
Be Self-motivated with ability to use initiative and thrive on responsibility
Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills
The role will be required to work out of Airoli – New Mumbai office of our company
Education: Bachelor's Degree
Experience Level: Entry to Mid-Level
Years of Experience: min 2 years to 5 years

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 02, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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