Customer Service Specialist

• Manage end-to-end customer orders in SAP for retail clients within Greece, ensuring strict adherence to established commercial policies
• Coordinate logistics and shipments with the Supply team, including product returns, free-of-charge samples, and investigating delivery delays
• Drive process improvements by collaborating with data engineers to build analytics models and identify operational bottlenecks
• Oversee financial administrative tasks, such as managing customer credits, Year-End Rebates (YER), and pricelist updates, while excluding direct invoicing duties
• Resolve operational issues by creating and tracking system incidents and collaborating across all departments to ensure smooth delivery
• Enhance the customer experience by maintaining high data accuracy and providing professional support for retail-specific business needs
• Act as a key liaison for sales inquiries, ensuring all technical product support requests are correctly routed to the relevant Sales Representatives
• Maintain accurate records of all customer service paperwork, quotations, and memos to ensure full compliance with company guidelines

• 2 years in Customer Service or Order Management
• Excellent command of the English language (both written and verbal)
• Proven experience above 2 years in Customer Service or Order Management, preferably within a corporate or retail-focused environment
• University degree in Business Administration, Supply Chain, Economics, or a related field
• Mandatory proficiency in SAP
• Customer-centric mindset and professionalism
• Strong team spirit
• High level of adaptability and flexibility
• Analytical skills to support data-driven process improvements
• Strict attention to detail

Preferably within a corporate or retail-focused environment