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IGG Logo IGG · Customer Service

Customer Service Specialist

Turkey, Istanbul · Job Posted June 29, 2026
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Job Description

Customer Service Specialist at Operations & Marketing in Istanbul. Provide support to users, handle complaints, monitor competitors, and assist with product launches.

Job Responsibility

  • Provide timely and professional support to users, with a strong focus on VIP users, based on feedback and issue reports from the customer service team
  • Identify, summarize, and report user pain points, needs, and recurring issues, and share practical suggestions for service improvement
  • Handle urgent user complaints and operational issues during game service activities, and support issue resolution with effective follow-up actions
  • Monitor market-leading products and participate in competitor research to better understand user expectations and support service optimization
  • Work closely with internal teams to support business goals and ensure smooth execution of daily customer support tasks
  • Assist with product launches, promotions, and other operational activities when needed

Requirements

  • Bachelor’s degree or above
  • English proficiency at B2 level or above
  • Turkish language proficiency is required
  • Passion for games
  • gaming experience is a plus
  • Previous experience in customer support, online service, or game support is preferred
  • Strong communication and coordination skills, a strong sense of responsibility, learning ability, innovation mindset, and teamwork spirit

Nice to have

gaming experience

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