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Moss Logo Moss · Customer Service

Customer Service Specialist

Germany, Berlin · Job Posted February 18, 2026
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Job Description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our Customer Support team is seeking a Customer Service Specialist (f/m/d). As a Customer Service Specialist for our German or Dutch customers (DE/ENG OR NL/ENG), you’ll be not only working with our customers but also gaining valuable insights about the product functionality and impact. This role isn’t just about resolving queries—in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues. You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment. Alongside first-line support, you will also take on selected Second Level Support cases, giving you exposure to more complex investigations and deeper product expertise.

Job Responsibility

  • Handle customer support queries via calls, chat, and emails, acting as the first point of contact
  • Gain insights about our customers’ needs and channel these back to our product team
  • Continuously innovate and optimize internal processes with the team
  • Support the team on topics such as shift management or technical leadership
  • Work in projects to improve the support experience
  • Take ownership of selected Second Level Support cases, supporting deep-dive investigations into more complex or technical issues

Requirements

  • Previous experience in customer-facing roles
  • Fluent in DE/ENG OR NL/ENG (both at C1 level)
  • Methodical thinker - data-driven, structured, and solution-oriented way of working
  • Proactive problem-solver
  • Clear Communicator
  • Customer oriented
  • Quick learner

What we offer

  • Top-of-market compensation package, including equity
  • 20 days “work from abroad”
  • 600EUR/GBP Learning & Development Budget
  • Other local benefits
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