Customer Service Specialist

• Manage a high volume of incoming calls from customers, providing timely and professional assistance
• Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed
• Use Microsoft Excel to log call details, track customer interactions, and generate basic reports
• Maintain accurate documentation of customer inquiries and resolutions in our systems
• Collaborate with team members to ensure consistent service quality
• Adhere to company policies and procedures for data privacy and customer handling

• Proven experience in customer service, preferably in a call center or phone-based role
• Strong proficiency in Microsoft Excel (e.g., data entry, formulas, pivot tables, and basic analysis)
• Excellent verbal communication skills with a customer-focused mindset
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• High school diploma or equivalent
• Reliable internet and phone setup if working remotely
• Availability to work full-time hours (approximately 40 hours/week), including potential weekends or evenings during peak periods

additional certifications in customer service or related fields are a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan