Customer Service Specialist Job at Randstad (Sydney)

Customer Service Specialist

Randstad

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

65000.00 - 72000.00 AUD / Year

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Job Description:

Join a global leader in medical technology based in Macquarie Park as the Customer Service Specialist. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.

Job Responsibility:

Respond to high-volume customer enquiries via phone and email
Provide timely updates to customers in regards to their orders
Manage queries on product availability, pricing, and delivery timelines
Resolve customer escalations in an empathetic manner
Update the Salesforce CRM with customer information

Requirements:

Previous Customer Service, Customer Care, Call Centre, Contact Centre, Complaints or Order Processing experience
Experience in Healthcare, Medical Device, or Pharmaceutical industries is a bonus, however not essential
Friendly, approachable, and confident with customers
1 year experience
Secondary School/High School

What we offer:

Opportunities for growth, career development, and advancement within the business
Be part of a supportive, collaborative, and inclusive team
Convenient onsite parking in Macquarie Park
Social office events and celebrations to connect and have fun with colleagues
Modern office in Macquarie Park with convenient access to public transport