Customer Service Specialist

• Answer incoming calls promptly and professionally, addressing patient or client inquiries with clarity and empathy
• Demonstrate a proven record of excellent customer service skills, consistently providing a high level of satisfaction to callers and walk-in customers
• Resolve customer concerns, complaints, and requests, ensuring compliance with healthcare service and privacy standards
• Accurately document interactions and process information in electronic systems
• Collaborate with healthcare teams and administrative staff to ensure seamless support for internal and external stakeholders
• Uphold confidentiality and follow all HIPAA and organizational guidelines

• Hawaii resident
• Background in delivering exceptional customer service
• Professional manner answering phones
• Proven record of excellent customer service skills
• Ability to resolve customer concerns, complaints, and requests
• Ability to accurately document interactions and process information in electronic systems
• Ability to collaborate with healthcare teams and administrative staff
• Ability to uphold confidentiality and follow all HIPAA and organizational guidelines
• Previous experience in a customer service role, ideally within the healthcare, medical office, or insurance fields
• Strong written and verbal communication skills
• Ability to handle sensitive information confidentially
• Ability to answer phones and manage a multiline phone
• Ability to work independently and as part of a collaborative team
• Skilled in multi-tasking
• Strong organizational and time management abilities
• Proficient in using phone systems, email, and basic office software

Previous experience in a customer service role, ideally within the healthcare, medical office, or insurance fields

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan