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Customer Service Specialist with Turkish

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PPG Industries

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Location:
Poland , Gdynia

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Looking for a role where you can develop your customer operations skills in a collaborative, international environment? Keep reading! Our team in Gdynia works in an international environment, supporting customers and internal teams across Europe. We value collaboration, efficiency, and a positive work atmosphere that supports your development. From the start, you will join a friendly and supportive Customer Operations team, with access to onboarding, training, and guidance to help you grow in your role.

Job Responsibility:

  • Entering and managing customer orders in the system, ensuring accuracy and timely processing
  • Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues
  • Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments
  • Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints
  • Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments
  • Monitoring stock levels and collaborating with supply and production teams to maintain product availability
  • Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer-first mindset

Requirements:

  • Fluency in Turkish is essential (spoken and written)
  • Conversational level of English
  • Minimum of 1 year of experience in a similar customer service or order management role
  • Familiarity with SAP or other ERP systems is a strong advantage
  • Previous experience or academic background in logistics will be considered a plus
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Excellent interpersonal and communication skills, with a proactive and solution-oriented approach
  • Ability to work effectively in an international and multicultural environment

Nice to have:

  • Familiarity with SAP or other ERP systems
  • Previous experience or academic background in logistics

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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