Customer Service Specialist with German Job at Advisory Group TEST Human Resources (Kraków)

Customer Service Specialist with German

For our international industrial Client we are currently looking for Customer Se...

Location

Poland , Kraków

Salary:

Not provided

Advisory Group TEST Human Resources

Expiration Date

Until further notice

Requirements

Fluency in German is a must (C1 level)
Very good English (min. B2 level)
Hands-on experience with SAP
Degree in Economics, Finance, Engineering or equivalent will be an asset
Excellent communication skills
Ability to build strong working relationships with customers and colleagues
Problem solving & service-oriented attitude
Able to work independently/organizing your own work
Eager to learn

Job Responsibility

Daily contact with German-speaking clients
Delivery of B2B Customer Service associated with the order fulfilment process
Completing the order process from receipt of customer orders through dispatch, delivery and then invoice
Responding to customer queries (e.g. order status, order amendments)
Monitoring customer account and order book status on a regular basis
Referring to availability/forecast issues for resolution with relevant parties
Close cooperation with Sales, Supply Chain, Finance and Logistic team members

What we offer

Private medical care
Sports card
Life insurance
Holiday allowance
Opportunities for professional development

Digital Customer Service Specialist with German

At PPG Global Business Services in Wrocław, we provide high‑quality support to P...

Location

Poland , Wrocław

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Secondary education or higher
At least 2 years of relevant experience in customer service
Fluency in English and German
Experience handling complex or escalated customer cases
Experience supporting or coaching others is a strong advantage
Customer‑centric and solution‑oriented mindset
Strong communication and problem‑solving skills
Proactive, organized, and detail‑oriented
Strong collaboration skills and a natural team player
Familiarity with MS Office (CRM/Ticketing tools would be a plus)

Job Responsibility

Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media)
Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience
Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms)
Support the optimization of digital service workflows and channels
Maintain and enhance knowledge bases, FAQs, and self‑service content
Coach and mentor junior team members, supporting their onboarding and development
Share best practices and contribute to quality monitoring initiatives
Identify recurring issues, propose process improvements, and provide customer insights
Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations

What we offer

Work in a pet‑friendly office - bring your dog to the office!
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Spring, Winter & Holiday Allowance
Discounts on our products
Collaborative, supportive, and inclusive culture

Fulltime

German Speaking Customer Service Specialist

Would you like to be part of a global premium lifestyle brand with a strong heri...

Location

United Kingdom , Oxfordshire

Salary:

Not provided

Advocate Group

Expiration Date

Until further notice

Requirements

Native German speaker
Passionate about delivering excellent customer service
Comfortable working in a fast-paced, high-volume environment
Highly organised with strong attention to detail
Able to prioritise, multitask, and manage time effectively
A proactive team player with a positive attitude
Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial)
Strong problem-solving skills with the ability to make quick, sound decisions

Job Responsibility

Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
Manage customer queries across phone, email, and other channels in line with KPIs
Respond to pre-order questions on product specs and availability
Handle post-order queries including payment, delivery, stock, and invoicing
Process warranties, returns, and credits efficiently and accurately
Monitor orders across multiple systems, ensuring smooth processing
Carry out daily fraud and order checks, flagging and resolving any issues
Use multiple systems to manage queries and workflows
Collaborate with internal teams to resolve issues and improve processes

Fulltime

New

Customer Operations Specialist (ISDIN) with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

Bilingual proficiency or equivalent in German
Full professional level of Spanish
Full professional level of English (is a plus)
+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Compensation: €28,000 - €33,000 gross annual salary, depending on your experience and the value you bring to the position
Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Multilingual Customer Service Specialist

Black Swans Exist is supporting a growing international medtech company in the s...

Location

Germany , Hamburg

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Fluency in German and English is required
Fluency in one or more additional Northern European languages is highly attractive, particularly Dutch, Danish, Swedish, or Norwegian
Previous experience from customer service, order handling, sales support, administration, or a similar customer-facing role
Strong verbal and written communication skills
Good general IT skills, including Microsoft Outlook, Word, Excel, browsers, and Windows-based systems
Experience with ERP and/or CRM systems is an advantage
Ability to work from the Hamburg area
Availability for standard office hours, with flexibility when business needs require it

Job Responsibility

Acting as a primary contact for customers, partners, users/patients, and field representatives across Northern Europe
Handling customer inquiries by phone and email in a professional, empathetic, and service-oriented manner
Supporting customers with routine and more complex questions related to products, orders, deliveries, repairs, claims, and service processes
Managing inbound orders from receipt to correct processing and release
Handling invoices, administrative documentation, and related coordination with internal stakeholders
Supporting returns, warranty matters, repairs, rental equipment, loss and damage claims, and other service-related processes
Providing first-line technical support after relevant training
Working closely with country sales managers and field-based colleagues to support customers and commercial activities
Maintaining and updating customer records, pricing information, warranty registrations, and relevant customer data
Supporting outbound activities, mailings, product updates, and renewal-related initiatives in collaboration with sales

What we offer

German benefits package including pension contribution, local transport contribution, JobRad/bike leasing support, and access to corporate benefit discounts
Possibility of occasional home office after onboarding and training

Fulltime

Assistance Services Specialist with German

Join a role with real purpose — helping people in some of their most challenging...

Location

Czech Republic , Ostrava

Salary:

30200.00 CZK / Month

Axa

Expiration Date

Until further notice

Requirements

Completed secondary education (high school diploma)
Czech or Polish language at a native level
Fluency in German (C1 level or native speaker)
Good command of English (minimum level B2)
Strong communication skills, empathy and responsibility
Interest in working in an international environment and willingness to work in rotating or irregular shifts
Good computer skills and familiarity with internet browsers
Ability to deliver excellent customer service

Job Responsibility

Processing documents and phone calls related to insurance claims from travel insurance and entering them into the database
Handling the settlement of insurance claims in the field of travel insurance
Communicating with insured clients and service providers (in writing and by phone)
Administrative tasks (i.e., managing received correspondence and compiling it)

What we offer

Language surcharge 10000 CZK
Quarterly bonuses up to 15% of the gross monthly salary
Shift allowance for working in shift operations
25 days of vacation
Meal vouchers worth 150 CZK from day one
Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
Smart working allowance (750 CZK/month)
MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
Telemedicine – 24/7 online medical support for you and up to five family members
Pension contribution (1,000 CZK/month)

Fulltime

Consumption Services Specialist with German

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions
Build strong relationship with management in assigned accounts

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Customer Service Specialist

At Moss, we give finance professionals the power to automate their day-to-day an...

Location

Germany , Berlin

Salary:

Not provided

Moss

Expiration Date

Until further notice

Requirements

Previous experience in customer-facing roles
Fluent in DE/ENG OR NL/ENG (both at C1 level)
Methodical thinker - data-driven, structured, and solution-oriented way of working
Proactive problem-solver
Clear Communicator
Customer oriented
Quick learner

Job Responsibility

Handle customer support queries via calls, chat, and emails, acting as the first point of contact
Gain insights about our customers’ needs and channel these back to our product team
Continuously innovate and optimize internal processes with the team
Support the team on topics such as shift management or technical leadership
Work in projects to improve the support experience
Take ownership of selected Second Level Support cases, supporting deep-dive investigations into more complex or technical issues

What we offer

Top-of-market compensation package, including equity
20 days “work from abroad”
600EUR/GBP Learning & Development Budget
Other local benefits

Fulltime

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Customer Service Specialist with German

Job Description

Job Responsibility

Requirements

What we offer

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