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NEXTSHORE Logo NEXTSHORE · Customer Service

Customer Service Specialist - Real Estate

Mexico, CDMX 18000.00 - 24000.00 MXN / Month · Job Posted February 20, 2026
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Job Description

At Nextshore, we believe in the power of purpose. We're not just a company; we're a community that's on a mission to bring the nearshoring landscape to where it should be, one expertly managed interaction at a time. We are the bridge between talent and opportunity, serving a real estate titan in the sector of development, ownership, and management of mixed-use properties in the United States. We're on the hunt for a Customer Service Specialist, but not just anyone. As a Customer Service Specialist you are an empathetic and solution-oriented professional with extensive experience in customer service. Fluent in English and Spanish, you ensure clear and effective communication with tenants and stakeholders. Tech-savvy and comfortable using customer service platforms and CRM software, you manage tenant inquiries, complaints, and service requests efficiently. Your background in real estate, especially in tenant relations, enhances your ability to provide exceptional service. Based in CDMX, you are committed to working the specified hours and elevating the tenant experience through superior communication skills. If this sounds like you, and you're looking for a place where your attention to detail and commitment to excellence will be valued, let's talk.

Job Responsibility

  • Accurately process, verify, and manage customer inquiries related to goods and services
  • Maintain up-to-date customer service records and ensure timely responses to all customer interactions
  • Collaborate closely with both Nextshore and client teams to ensure streamlined customer service operations
  • Implement and adapt to new customer service software and technologies to optimize workflow efficiency
  • Assist in customer service reporting and support month-end and year-end customer satisfaction processes

Requirements

  • Bachelor’s degree in Business Administration, Communications, or a related field, with a strong understanding of customer service principles
  • Proven track record of success in US-oriented customer service positions, with real estate experience preferred
  • Strong interpersonal and conflict resolution skills
  • Proficiency in common CRM software and Microsoft Office Suite
  • Ability to work under pressure and maintain a positive attitude and empathy
  • Fluent in English and Spanish, enabling effective communication with customers and stakeholders

Nice to have

Experience with property management software (e.g., Yardi, Entrata) is highly desirable

What we offer

  • Flexible approach to days off and holidays, ensuring work-life harmony
  • Room to grow and take on leadership roles
  • Receive all necessary equipment and support to excel in your role
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