Customer Service Specialist - Real Estate

• Accurately process, verify, and manage customer inquiries related to goods and services
• Maintain up-to-date customer service records and ensure timely responses to all customer interactions
• Collaborate closely with both Nextshore and client teams to ensure streamlined customer service operations
• Implement and adapt to new customer service software and technologies to optimize workflow efficiency
• Assist in customer service reporting and support month-end and year-end customer satisfaction processes

• Bachelor’s degree in Business Administration, Communications, or a related field, with a strong understanding of customer service principles
• Proven track record of success in US-oriented customer service positions, with real estate experience preferred
• Strong interpersonal and conflict resolution skills
• Proficiency in common CRM software and Microsoft Office Suite
• Ability to work under pressure and maintain a positive attitude and empathy
• Fluent in English and Spanish, enabling effective communication with customers and stakeholders

Experience with property management software (e.g., Yardi, Entrata) is highly desirable

• Flexible approach to days off and holidays, ensuring work-life harmony
• Room to grow and take on leadership roles
• Receive all necessary equipment and support to excel in your role