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Customer Service Specialist III

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Location:
United States , Charlotte

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 - 22.00 USD / Hour
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Job Description:

We’re partnering with a leading energy company to find a talented Customer Service Specialist III. This role offers an opportunity to contribute to a dynamic team dedicated to delivering exceptional customer support. The position is remote within the region, providing flexibility with on-site training initially. The engagement duration is estimated to be between 7 to 12 months, ideal for candidates seeking temporary roles that offer meaningful experience and growth potential.

Job Responsibility:

  • Handle inbound customer inquiries via calls, emails, or chats, ensuring high-quality service and issue resolution
  • Support emergency and non-emergency customer requests, requiring research and follow-through
  • Manage workload routing and scheduling for field service personnel in a regional setting
  • Provide after-hours support for technician and emergency response operations
  • Maintain accurate documentation of customer interactions and service activities

Requirements:

  • High School diploma or GED equivalent
  • Prior experience in customer service or call center environments, preferably in emergency or technical support
  • Strong problem-solving skills and ability to prioritize tasks effectively
  • Analytical mindset with sound judgment in handling service requests
  • Excellent communication skills, both verbal and written
What we offer:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Program
  • Commuter Benefit
  • eLearning and Ongoing Training
  • Education Reimbursement

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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