Customer Service Specialist II

• Maintains reception desk by greeting customers, providing information and receiving citizen complaints
• Answers multi-line phone system and transfers call to appropriate personnel
• Receives comments, complaints and questions from the public via the Mayor's Hotline
• Receives general questions through email and phone calls and relays messages as required
• Receives, sorts and distributes departmental mail
• Oversees conference room scheduling
• Maintains reception area and conference rooms
• Performs clerical duties by maintaining copies and file folders
• Coordinates mailings from the mayor's office
• Maintains copy paper and office supply inventory
• Performs data entry and scanning of large and small scale documents, filing of documents in content management software
• Coordinates meeting scheduling, provides administrative support and orders meals for meetings
• Provides back-up support to other positions as required
• Assists with initiatives and projects within the mayor’s office as assigned
• Coordinates youth and student tours of the mayor’s office and City Hall

• High school diploma or equivalent and two years of experience completing administrative support or an equivalent combination of education and/or experience
• Knowledge of: business office and telephone etiquette and equipment
• general office practices, procedures and equipment operations
• business English and basic arithmetic
• computer usage, including related software
• and general customer service techniques
• Ability to: respond with patience and courtesy to all manner of inquiries
• multi-task and answer multi-line phone system
• organize and maintain various files and applications and records
• plan and organize work for accomplishment and work effectively while changing priorities and interruptions
• communicate effectively in the English language at a level necessary for efficient job performance
• and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
• Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Criminal Justice Information System background check (CJIS)

College coursework in public administration or a related field and two years of previous administrative support or customer service experience with the City of Boise or another public agency