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ACE Hardware Logo ACE Hardware · Customer Service

Customer Service Specialist II

United States, Gansevoort Employment contract 18.00 - 23.00 USD / Hour · Job Posted June 10, 2026
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Job Description

Customer Service Representative. Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc. Follows up on inquiries by checking computer programs for delivery information. Works closely with shipping and traffic departments regarding delivery status. Checks with credit department concerning credit status of retailers upon receipt of rush orders. Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments. Prepares paperwork for accounting department for credits and debits. Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Job Responsibility

  • Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
  • Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
  • Follows up on inquiries by checking computer programs for delivery information
  • Works closely with shipping and traffic departments regarding delivery status
  • Checks with credit department concerning credit status of retailers upon receipt of rush orders
  • Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
  • Prepares paperwork for accounting department for credits and debits
  • Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued

Requirements

  • Minimum high school diploma required
  • Minimum of 2 years customer service experience
  • Excellent phone skills including professional phone presence
  • Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
  • Excellent computer skills

Nice to have

  • Some college education
  • Experience with SAP, AS400, Microsoft Word and Excel

What we offer

  • Weekly Pay
  • Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
  • Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits
  • Generous 401(k) retirement savings plan with matching contribution
  • Dock to Driver Program
  • Long-term Career Opportunities
  • Tuition Reimbursement Program
  • Employee Recognition Program
  • Merchandise Discounts
  • Employee Assistance Program (EAP)
  • Adoption cost reimbursement
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