Customer Service Specialist II Job at ACE Hardware (West Jefferson)

Customer Service Specialist II

Customer Service Representative. Receives telephone inquiries from retailers reg...

Location

United States , Gansevoort

Salary:

18.00 - 23.00 USD / Hour

ACE Hardware

Expiration Date

Until further notice

Requirements

Minimum high school diploma required
Minimum of 2 years customer service experience
Excellent phone skills including professional phone presence
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
Excellent computer skills

Job Responsibility

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
Follows up on inquiries by checking computer programs for delivery information
Works closely with shipping and traffic departments regarding delivery status
Checks with credit department concerning credit status of retailers upon receipt of rush orders
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
Prepares paperwork for accounting department for credits and debits
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued

What we offer

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits
Generous 401(k) retirement savings plan with matching contribution
Dock to Driver Program
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts
Employee Assistance Program (EAP)

Fulltime

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...

Location

United States , Indianapolis

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous experience working in a fast-paced billing and customer-oriented role required
Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
Must be comfortable in participative problem-solving environments and have high ethical standards
Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
Intermediate knowledge of Salesforce required
Embodies the following values: serve, perform, influence, respect, innovate, team

Job Responsibility

Audit contracts and customer agreements for accuracy and compliance
Simultaneously manage inbound and outbound customer phone and email inquiries
Receive, review and process inquiries in a timely, accurate and professional manner
Always maintain a professional and courteous attitude
Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
Ability to create custom reports in SalesForce as requested
Support and clearly communicate with internal operations and sales team
Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
Access information from supplier catalogs and websites
Resolve and communicate customer billing inquiries between field reps and management

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Fulltime

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...

Location

United States , Indianapolis

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous experience working in a fast-paced billing and customer-oriented role required
Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
Must be comfortable in participative problem-solving environments and have high ethical standards
Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
Intermediate knowledge of Salesforce required

Job Responsibility

Audit contracts and customer agreements for accuracy and compliance
Simultaneously manage inbound and outbound customer phone and email inquiries
Receive, review and process inquiries in a timely, accurate and professional manner
Always maintain a professional and courteous attitude
Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
Ability to create custom reports in SalesForce as requested
Support and clearly communicate with internal operations and sales team
Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
Access information from supplier catalogs and websites
Resolve and communicate customer billing inquiries between field reps and management

Fulltime

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications
Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Brighton

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Support Specialist II

As a Customer Support Specialist II, you will play a critical role in ensuring t...

Location

Canada

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

1 - 2 years of experience in technical support, IT help desk, or a related field within the utility industry
Experience in finance, accounting, or related fields
Strong troubleshooting skills with a logical and analytical approach
Understanding of SaaS applications, cloud platforms, and web applications
Excellent communication and customer service skills
Experience supporting enterprise-level SaaS applications

Job Responsibility

Serve as lead resource for clients as they are transitioned from implementation projects to active production workflows
Work with the team to continuously improve documentation, support engagement, and client enablement
Research and troubleshoot software and technical issues
Contribute and improve on internal business processes for support-related client communication, queue management, prioritization, and assignment
Nurture client relationships to ensure a high level of satisfaction
Facilitate and architect solutions to client financial processes

What we offer

Remote-first environment with flexible working hours across North America
Comprehensive compensation package that grows with you
MacBook + $500 to create your ideal home workspace
Health, dental, vision, and life insurance from day one
Generous PTO, Summer Friday half-days, and unlimited sick days
RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund, tuition assistance, and Book Bounty program
Annual company events and team offsites

Fulltime

French Bilingual Customer Support Specialist II

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

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Customer Service Specialist II

Job Description

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