Customer Service Specialist II

• Audit contracts and customer agreements for accuracy and compliance
• Simultaneously manage inbound and outbound customer phone and email inquiries
• Receive, review and process inquiries in a timely, accurate and professional manner
• Always maintain a professional and courteous attitude
• Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
• Ability to create custom reports in SalesForce as requested
• Support and clearly communicate with internal operations and sales team
• Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
• Access information from supplier catalogs and websites
• Resolve and communicate customer billing inquiries between field reps and management
• Provide excellent phone presence and customer service
• Assist with special projects upon request
• Communicate, present and expedite billing related solutions

• High School Diploma or GED required
• Previous experience working in a fast-paced billing and customer-oriented role required
• Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
• Must be comfortable in participative problem-solving environments and have high ethical standards
• Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
• Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
• Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
• Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
• Intermediate knowledge of Salesforce required
• Embodies the following values: serve, perform, influence, respect, innovate, team
• Effectively communicates by motivating and inspiring others through clear and proactive communication
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions
• Makes balanced decisions and thinks strategically by being a forward thinker

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement