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Randstad Logo Randstad · Customer Service

Customer Service Specialist I

United Kingdom, Horsham 15.86 GBP / Hour · Job Posted July 08, 2026
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Job Description

We are seeking a highly organized and detail-oriented Customer Service Specialist I to join our Supply Chain Support and Administration team. In this role, you will play a crucial part in bridging the gap between project management, logistics, and finance. Your daily activities will involve reviewing project documentation, initiating client invoices, tracking freight costs, and maintaining vital KPI tracking systems. This is a fantastic opportunity for a professional with a background in supply chain, logistics, or finance to thrive in a high-skill, fast-paced environment.

Job Responsibility

  • Prepare, verify, and transfer invoicing documentation to the Finance team
  • Raise prepayment, product, and freight TBIs (To Be Invoiced) with 100% accuracy within the correct fiscal periods
  • Regularly update and maintain data within IT systems (including Salesforce and KPI sheets) to ensure accurate global performance tracking and month-end financial accruals
  • Collect client-specific invoice requirements to ensure full contract compliance
  • Prepare and redact requested records for internal and external audits
  • Interface with internal Project Managers, Finance, QA, and Logistics teams, as well as external clients and couriers, to resolve missing information and assist with quotes (e.g., routing, VAT rules, estimated freight, and Incoterms)

Requirements

  • A Degree in Business, Finance, Supply Chain, Logistics, or a related field (or equivalent commercial experience)
  • 2-5 years of experience in supply chain, logistics, or finance
  • Experience within a pharmaceutical or similarly regulated environment is highly preferred
  • Strong MS Office skills are required
  • user experience with ERP systems and Salesforce is highly beneficial
  • Outstanding attention to detail, the ability to multitask under pressure, and excellent written and verbal English communication skills

Nice to have

  • user experience with ERP systems and Salesforce
  • Experience within a pharmaceutical or similarly regulated environment

What we offer

  • Workstyle: High-skill workplace with remote flexibility
  • A laptop and all necessary tech accessories will be provided to you
  • Overtime: Available if required
  • 45-minute lunch break
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