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Customer Service Specialist I

energysystems.com Logo

Energy Systems

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Location:
United States , South Burlington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.50 USD / Hour
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Job Description:

The Customer Support Specialist is an inbound contact center representative responsible for both sales and customer service. Assists customers via phone, chat, and email with all aspects of post-sale service including shipping and returns & exchanges.

Job Responsibility:

  • Answer incoming customer calls
  • Actively listen and ask questions to understand customer needs, respond to questions, and process requests related to post-sale service
  • Helps establish shipment arrival dates
  • Tracks packages using online support tools
  • Assists with product returns/exchanges
  • Helps customers to determine alternative solution for returns (exchange/upgrade/repair)
  • Maintains accurate customer file – reason for return and explanation for actions taken
  • Adhere to objectives established for call quality
  • Adhere to the standards set for attendance and schedule adherence
  • Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time
  • Bring important information to a supervisor or leads attention
  • Stay up to date on products, product information, and training opportunities
  • Other Duties as assigned

Requirements:

  • High School Diploma/GED or equivalent
  • 1-3 months of customer service or sales experience and/or training
  • Basic computer skills and the ability to learn new software

Nice to have:

  • Excellent verbal communication skills
  • Meticulous data entry skills
  • Customer Service skills
  • De-escalation skills
  • General outdoor power equipment knowledge
  • Time management skills
  • Ability to safeguard confidential customer information
What we offer:
  • medical
  • dental
  • vision plans
  • life
  • long-term disability
  • flexible spending accounts
  • health savings accounts
  • accrued paid time off
  • 8 paid Holidays
  • 401(k) retirement benefits
  • variable compensation including short term and long-term incentives

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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