CrawlJobs Logo

Customer Service Specialist I EIMEA

hbfuller.com Logo

H.B. Fuller

Location Icon

Location:
United Kingdom , Milton Keynes

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Job Responsibility:

  • For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers
  • Handle in a professional manner all Customer interaction and coordinate the final customer response
  • Communicate with Customers whenever there are changes that might affect their order
  • SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc
  • Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers
  • Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations
  • Control of consignment stocks, where appropriate
  • Completion of customer portals, where appropriate
  • Build and/or improve on lasting relationship with customers through knowledgeable communication
  • Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company
  • Seek to understand and include customer requirements in all operational plans and activities
  • Provide effective follow up and feedback to ensure customer requirements are being met
  • Ensure customer and community service standards are considered in all operational activities
  • Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance
  • Monitor and enforce material allocations with customer while maintaining positive customer relations
  • Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost

Requirements:

  • Entry level position
  • 0 to 2 Years’ Experience
  • High school degree
  • commercial school education
  • Fluency in written and spoken English and/or at least one other major language – Chinese, Spanish, German, Dutch, French, Turkish, Greek, French etc
  • Strong computer competency with high MS Office suite proficiency
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
  • Strong problem-solving skills

Additional Information:

Job Posted:
January 06, 2026

Work Type:
Hybrid work
Icon
H.B. Fuller - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Specialist I EIMEA

New

Customer service inbound

Are you a passionate communicator who thrives in a fast-paced environment? Join ...
Location
Location
Australia , Melbourne
Salary
Salary:
35.15 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 01, 2026
Flip Icon
Requirements
Requirements
  • Proven background in a contact centre environment
  • Proficiency in the Microsoft Office suite and experience with CRM systems
  • The ability to perform under pressure, particularly during emergency response periods
  • Excellent verbal and written skills, with the ability to organize information logically for diverse audiences
  • Availability to work a rotating shift roster
  • A satisfactory National Police Check (for non-departmental employees)
  • Must be located in Victoria
  • Home office - Windows PC or Laptop / second screen / headset for call taking
Job Responsibility
Job Responsibility
  • Customer Engagement: Provide professional telephone and digital support, ensuring enquiries are handled with excellence
  • Information Delivery: Deliver timely and consistent information regarding departmental activities and initiatives
  • Emergency Response: Support the community during critical incidents by providing information via the Emergency Hotline
  • System Management: Utilize modern tools like Microsoft Dynamics, SharePoint, and CRM systems to manage customer requests efficiently
  • Continuous Improvement: Contribute to team targets and identify opportunities to enhance the customer experience
What we offer
What we offer
  • A dedicated point of contact
  • Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers
  • Exclusive access to roles
  • Three pay runs per week, ensuring you are always paid within the week
  • Access to professional development programs, events, and coaching
Read More
Arrow Right
New

Driving field agent

Do you want a career that gets you out of the office and onto the open road? If ...
Location
Location
United Kingdom , Wisbech
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
January 31, 2026
Flip Icon
Requirements
Requirements
  • Valid UK Driving License
  • Owned Car
  • Willing to complete a DBS
  • Willing to obtain business car insurance
  • Willing to travel up to 40 miles
  • Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
  • Self-disciplined, self-motivated, and happy to work with minimum supervision
  • Be proficient in the use of laptop and smartphone
  • Can demonstrate ability to be organised with well-developed planning skills
  • Proficient in using laptop and smartphone to receive, view and input information
What we offer
What we offer
  • 0.45p per milage
  • 1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)
  • Parttime
Read More
Arrow Right
New

Driving Field Agent

Do you want a career that gets you out of the office and onto the open road? If ...
Location
Location
United Kingdom , Stourport-on-Severn
Salary
Salary:
12.55 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
January 31, 2026
Flip Icon
Requirements
Requirements
  • Valid UK Driving License
  • Owned Car
  • Willing to complete a DBS
  • Willing to obtain business car insurance
  • Willing to travel up to 40 miles
  • Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
  • Self-disciplined, self-motivated, and happy to work with minimum supervision
  • Be proficient in the use of laptop and smartphone
  • Can demonstrate ability to be organised with well-developed planning skills
  • Proficient in using laptop and smartphone to receive, view and input information
What we offer
What we offer
  • 0.45p per milage
  • 1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)
  • Parttime
Read More
Arrow Right
New

Quantity Surveyor

A growing multidisciplinary consultancy with a strong reputation in delivering c...
Location
Location
United Kingdom , Oxford
Salary
Salary:
45000.00 - 55000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A relevant degree in Quantity Surveying or similar construction-related subject
  • 2+ years’ experience in a UK consultancy or contractor environment
  • Strong communication and organisational skills
  • A proactive approach and willingness to learn
  • Working towards MRICS or keen to begin APC support
Job Responsibility
Job Responsibility
  • Assisting in the preparation of cost estimates, tender documents and reports
  • Supporting senior staff with pre- and post-contract duties
  • Liaising with clients, contractors, and design teams
  • Attending site visits and client meetings
  • Assisting in the preparation of valuations, variations, and final accounts
  • Helping ensure projects are delivered on time and within budget
What we offer
What we offer
  • 28 days annual leave
  • Hybrid working
  • Private medical insurance
  • Enhanced pension contribution
  • Life assurance
  • Bonus scheme
  • Professional development & CPD support
  • Mental health and wellbeing initiatives
  • Regular social events
  • APC support
  • Fulltime
Read More
Arrow Right
New

Scheduling and dispatch agent

Become the Bilingual Scheduling and Dispatch Agent we're looking for in Montreal...
Location
Location
Canada , Montréal; Pointe-Claire
Salary
Salary:
23.60 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 02, 2026
Flip Icon
Requirements
Requirements
  • Bilingualism (French/English)
  • Experience in Scheduling or Dispatch
  • Versatility and Speed
  • Rigor
  • Comfort with performance evaluation (KPIs)
  • Criminal background check
Job Responsibility
Job Responsibility
  • Mastering Scheduling/Dispatch
  • Managing Urgency
  • Communicating Effectively
  • Detail and Rigor
What we offer
What we offer
  • Competitive Compensation
  • Performance Bonus (up to 25% quarterly)
  • Permanent Employment
  • Flexible start time (choose between 8 a.m. and 9 a.m.)
  • Human Environment
  • Fulltime
Read More
Arrow Right
New

Bar Host

At RED Hotels, our bars are places of connection, creativity, and calm. Whether ...
Location
Location
United Kingdom
Salary
Salary:
26208.00 GBP / Year ▼
scarlethotel.co.uk Logo
Scarlet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in mixology and wine (or eager to learn)
  • Organised, self-motivated, and tidy in your working style
  • A warm and genuine host, with a passion for service and detail
  • Excited to work with sustainable and locally sourced ingredients
  • Able to bring energy and professionalism to every shift, every pour, every guest
Job Responsibility
Job Responsibility
  • Preparing and serving inspiring drinks, from local wines to seasonal cocktails
  • Using ingredients harvested from our gardens and hedgerows—think elderflower, fig, herbs, and edible flowers
  • Supporting the bar team with consistent, professional, and cheerful service across hotel areas
  • Maintaining a clean, well-stocked, and well-organised bar
  • Helping to create a warm, welcoming atmosphere for guests and colleagues alike
What we offer
What we offer
  • £12.60 per hour (£26,208 FTE PA) PLUS tips and share of service charge
  • A people-centric working environment
  • Learning and internal career progression opportunities
  • A permanent contract with 28 days holiday per year (29 after 1 year)
  • Long service scheme, enjoy a free stay at Bedruthan after your first year!
  • Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
  • Local partnership discounts
  • Health Shield Healthcare Plan
  • On-site team accommodation is available
  • Fulltime
Read More
Arrow Right
New

Customer care representative

Join a stable company specializing in flexible packaging for the food sector in ...
Location
Location
Canada , Saint-Léonard
Salary
Salary:
55000.00 - 65000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
March 02, 2026
Flip Icon
Requirements
Requirements
  • Significant experience in B2B Customer Service (Business to Business)
  • Fluent proficiency in both English and French (spoken and written)
  • Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally
Job Responsibility
Job Responsibility
  • Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email
  • Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department
  • Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients
  • Complaints: Manage initial client complaints and ensure coordination of responses
  • Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up
What we offer
What we offer
  • Bonus: Access to a bonus based on the company's overall performance
  • Career Growth: Clear possibility of advancement towards Sales roles in the medium term
  • Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.)
  • Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style
  • Accessibility: Accessible by public transport and parking available on site (including Communauto parking)
  • Fulltime
Read More
Arrow Right
New

Manager, MCA

Manager, MCA role at Arcesium, a global financial technology firm, involving com...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
arcesium.com Logo
Arcesium
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CPA or CA certification (Required)
  • 8-12 years of progressive experience in financial reporting, accounting, and tax across multiple entities and geographies
  • Demonstrated exposure to US GAAP and local statutory GAAP frameworks
  • Prior experience in a SaaS or financial services environment within a multi-entity global organization
  • Strong familiarity with US, UK, and EU accounting, reporting, and tax systems (highly desirable)
  • Solid understanding of statutory audits, month-end close processes, financial reporting, and consolidation activities
  • Proven ability to manage external consultants and coordinate deliverables effectively
  • Knowledge of transfer pricing and treasury functions
  • Strong technical expertise in direct and indirect taxation across multiple jurisdictions, including cross-border tax issues and intercompany transactions
  • Excellent stakeholder management and communication skills across diverse teams and geographies
Job Responsibility
Job Responsibility
  • Exhibit strong command of financial reporting standards, with expertise spanning US GAAP, IFRS, and local statutory reporting frameworks
  • Demonstrate deep technical proficiency in corporate accounting principles, including complex accounting transactions, consolidations, equity accounting, and financial statement preparation
  • Support critical accounting close cycles, including monthly close processes, quarterly close procedures, and year-end close activities
  • Possess comprehensive knowledge of cross-border transactions, including transfer pricing implications, foreign exchange accounting, intercompany eliminations, and international tax considerations
  • Maintain advanced understanding of treasury operations, including cash and liquidity management, banking operations, foreign currency hedging, debt and equity financing, intercompany funding structures, and treasury risk management
  • Facilitate seamless collaboration across finance, accounting, and business teams
  • Coordinate effectively with external auditors during quarterly reviews and annual audits
  • Ensure timely and accurate preparation and filing of all required financial statements, tax returns, regulatory reports, and statutory filings
  • Maintain full compliance with local regulatory requirements
  • Monitor and interpret changes in accounting standards and tax regulations
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy