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Customer Service Specialist - German

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Avantor

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Location:
Romania , Bucharest

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Would you like to work remotely while still having access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session? We are looking for a dedicated Customer Service Specialist with German who thrives in a dynamic environment and enjoys supporting our Business Partners in the Life Science Industry. If you have a knack for handling customer concerns and love structuring processes behind the scenes, apply now and help us set science in motion to create a better world!

Job Responsibility:

  • Complaint Management: Handle customer concerns with empathy and provide swift solutions
  • Back-Office Administration: Manage customer cases, document details, and ensure timely follow-ups
  • Customer Focus: Take full ownership of both internal and external customer partnership and satisfaction
  • SAP Management: Verify material validity and pricing
  • Order Coordination & Timely Invoicing: Validate orders, initiate shipments, and issue invoices
  • Customer Engagement: Balance communication via calls (10%) and essential back-office tasks (90%)

Requirements:

  • Experience in B2B business services, complaint management, or logistics/distribution (a plus)
  • Fluency in German (C1) and English (B2) verbal & written
  • Strong interpersonal & communication skills for professional customer interaction
  • Proficiency in ERP/CRM systems (preferably SAP) & Microsoft Office
  • A structured, detail-oriented approach with problem-solving skills
  • Ability to work independently and efficiently in a remote setting
What we offer:
  • Hybrid Work Possibility – Work from home or join us in the office
  • Relaxing Office Space – Massage & PlayStation area when on-site
  • Professional Growth – Learning opportunities and career development
  • Work-Life Balance – Supportive team and a structured schedule

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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