CrawlJobs Logo
Brown & Brown UK Logo Brown & Brown UK · Customer Service

Customer Service Specialist (Commercial Lines)

United States, Orlando · Job Posted June 05, 2026
Apply Position
Job Link Share

Job Description

The primary responsibility of this role is to service customer accounts. Since 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to our successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis.

Job Responsibility

  • Set up New and Renewal client records
  • Review applications
  • Bind New and Renewal policies
  • Issue policies as necessary
  • Follow up for missing file documentation (loss runs, applications, etc.)
  • Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals
  • or other policy servicing tasks
  • Order loss control reports, follow up for compliance of recs
  • Compliance with Quality Control guidelines
  • Other activities, duties, projects or tasks as assigned

Requirements

  • 2-20 license (within 90 days of employment)
  • High School or equivalent education
  • Proficient with MS Office Suite
  • Experience in working in a paperless environment – strong PC skills required
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • Must be detail oriented and possess the ability to multi-task
  • Commitment to excellent customer service
  • Ability to effectively work well with others
  • Be a Team Player with a Positive Attitude

What we offer

  • Medical/Rx
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Free Mental Health & Enhanced Advocacy Services
  • Paid Time Off
  • Holidays
  • Preferred Partner Discounts
Brown & Brown UK - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Specialist (Commercial Lines)

8 matching positions

Account Specialist - Commercial Lines

As an Account Specialist with Sentry, you’ll serve as a relationship builder to ...
Location
Location
United States , Stevens Point
Salary
Salary:
52100.00 - 78100.00 USD / Year
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree or equivalent work experience
  • 2+ years of related work experience
  • Property & Casualty License required
  • if not currently licensed, must obtain within 120 days of hire
  • Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines
  • Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines
  • Ability to work independently and able to manage individual time among competing priorities
  • Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers
  • Strong PC skills and ability to quickly learn a variety of software applications
  • Composure, strong customer service skills and ability to build and maintain relationships is key
Job Responsibility
Job Responsibility
  • Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory
  • Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships
  • Partners with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage)
  • Makes detailed decisions, and understands business risks and consequences of them
  • Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems
  • Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits
  • Creates new and renewal applications to these smaller businesses
  • Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures
What we offer
What we offer
  • Sentry is happy to offer flexibility through a scheduled Hybrid work model
  • In-office workspace and materials for your home office
  • Laptop provided prior to start
  • Meal Subsidy available for associates who report to an office
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Fulltime
Read More
Arrow Right

Commercial Lines Claims Specialist

Part-Time Claims position. Accept and oversee all types of Commercial Auto Claim...
Location
Location
United States , Somers
Salary
Salary:
30.00 - 39.00 USD / Hour
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two years college required
  • Two to four years claims adjusting experience, preferably commercial lines involving both first- and third-party claims
  • Arbitration forums participation
  • Valid Driver’s license
  • This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position
  • College degree.(preferred)
Job Responsibility
Job Responsibility
  • Accept and oversee all types of Commercial Auto Claims for accounts assigned
  • Assist in servicing consulting contracts
  • Provide prompt, accurate and courteous claim service to the Agency’s customers, both internal and external
  • Acceptance of claims, making assignments to companies and/or independent services
  • Research coverage, leases and contracts and participate in discussions with Account Mangers and producers regarding same
  • Reading, analyzing, and processing of litigation paperwork
  • Reserve monitoring and communication with Companies regarding evaluation of same
  • Ongoing assistance in claims management of company claims
  • Maintain diary system relating to first party losses, claims in subrogation, and Select Top 100 losses
  • Completion of reports and suit activities as department policy dictates
What we offer
What we offer
  • Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Free Mental Health & Enhanced Advocacy Services
  • Paid Time Off, Holidays, Preferred Partner Discounts and more
  • Parttime
Read More
Arrow Right

Commercial Operation Specialist

Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor Degree in Business Administration
  • Minimum of 4 years of experience for customer service, and commercial / production operations is essential
  • Experience in handling international logistics and shipping documents
  • Experience in Distributor Management
  • Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)
Job Responsibility
Job Responsibility
  • Maintain a proper & updated e-filing system with regards to orders/sales/customer references
  • Sales coordination which includes and not restricted to updating reference installed base, dealer's pending orders, delivery dates
  • Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers
  • Taking ownership of customers issues and following problems through to resolution
  • Managing end-users/dealers expectation of delivery dates against factory's output dates
  • Handle from the placement of orders, refunds or warranty replacement through to shipment completion
  • Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue
  • Assist in consolidating sales reports, order reports on weekly basis
  • Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers
  • Assist in Contract Management
  • Fulltime
Read More
Arrow Right

Commercial Operation Specialist

This role is looking for a diligent and independent team member to liason with i...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor Degree in Business Administration
  • Minimum of 4 years of experience for customer service, and commercial / production operations is essential
  • Experience in handling international logistics and shipping documents
  • Experience in Distributor Management
  • Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)
Job Responsibility
Job Responsibility
  • Maintain a proper & updated e-filing system with regards to orders/sales/customer references
  • Sales coordination which includes and not restricted to updating reference installed base, dealer’s pending orders, delivery dates
  • Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers
  • Taking ownership of customers issues and following problems through to resolution
  • Managing end-users/dealers expectation of delivery dates against factory’s output dates
  • Handle from the placement of orders, refunds or warranty replacement through to shipment completion
  • Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue
  • Assist in consolidating sales reports, order reports on weekly basis
  • Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers
  • Assist in Contract Management
  • Fulltime
Read More
Arrow Right

Commercial Operation Specialist

This role is looking for a diligent and independent team member to liason with i...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor Degree in Business Administration
  • Minimum of 4 years of experience for customer service, and commercial / production operations is essential
  • Experience in handling international logistics and shipping documents
  • Experience in Distributor Management
  • Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)
Job Responsibility
Job Responsibility
  • Maintain a proper & updated e-filing system with regards to orders/sales/customer references
  • Sales coordination which includes and not restricted to updating reference installed base, dealer's pending orders, delivery dates
  • Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers
  • Managing end-users/dealers expectation of delivery dates against factory's output dates
  • Handle from the placement of orders, refunds or warranty replacement through to shipment completion
  • Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue
  • Assist in consolidating sales reports, order reports on weekly basis
  • Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers
  • Assist in Contract Management
  • Organize the distributors performance, sell in/out, purchase target and performance letter
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist (Event)

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Changsha - Yuelu District
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does.
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers.
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant.
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
  • Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms.
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers.
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets.
  • Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
  • Regularly monitor customers’ interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
  • Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Wuxi
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does.
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers.
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant.
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
  • Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms.
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers.
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets.
  • Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
  • Regularly monitor customers’ interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
  • Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials
  • Fulltime
Read More
Arrow Right

Customer Success Specialist Support

Customer Success Specialist Support (CSS) is empowered to manage customer experi...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
airswift.com Logo
Airswift Sweden
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working proficiency in Cantonese and English
  • Strong Communication and Influencing skills
  • Previous experience in data Analytics & Insights and Digital environment
  • Demonstrated ability and commitment to build Customer Success
  • Knowledge of Customer Centric Design
  • A good understanding of Commercial & Economic Acumen and Value Chain methodology
  • The ability to lead and drive Continuous Values
  • Attention to details when dealing with Data Management and high focus on Compliance
  • Proven experience in Contract Management
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Job Responsibility
Job Responsibility
  • Customer Service: Order Management
  • Place, amend and cancel orders
  • Ensure the customer receive order confirmation
  • Process Returned Product
  • Run open, incomplete, duplicate, block orders and resolve issue
  • Check pricing between PO and GSAP and notify to AMs
  • Coordinate with stakeholder to have the full required information
  • Outbound calls for onboarding new customers, delivery follow-up, incident managements, follow-up documents, back orders and per request
  • Credit Management
  • Handle credit enquiries and coordinate with credit or Sales team
Read More
Arrow Right