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Ready to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.
Job Responsibility:
Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement
Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent
Maintain records in CRM systems for performance tracking and analysis
Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes
Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management
Requirements:
Has a few years of customer service experience
Is fluent in both English and German, spoken and written
Data-savvy with a strong analytical and problem-solving ability
Adaptable, eager to learn and likes working in a fast-paced environment
What we offer:
Receive travel reimbursement
Play a key role in a brand-new AI initiative
Work in a modern office in the center of Amsterdam