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Customer Service Specialist AI German and English Speaking

https://www.randstad.com Logo

Randstad

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Location:
Netherlands , Amsterdam

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Contract Type:
Employment contract

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Salary:

3450.00 EUR / Month

Job Description:

Ready to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.

Job Responsibility:

  • Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement
  • Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent
  • Maintain records in CRM systems for performance tracking and analysis
  • Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes
  • Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management

Requirements:

  • Has a few years of customer service experience
  • Is fluent in both English and German, spoken and written
  • Data-savvy with a strong analytical and problem-solving ability
  • Adaptable, eager to learn and likes working in a fast-paced environment
What we offer:
  • Receive travel reimbursement
  • Play a key role in a brand-new AI initiative
  • Work in a modern office in the center of Amsterdam

Additional Information:

Job Posted:
February 21, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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