Customer Service & Social Media Assistant Job at Office Angels (Birmingham)

Customer Service Assistant

The Customer Service Assistant’s main responsibilities are to receive and resolv...

Location

United States , NH

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

Associate degree with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.). Will consider 5+ years of experience in lieu of a degree
Proficient typist (40+ words per minute)
Must be proficient with MS Office (Outlook, Word, Excel)
Passionate about providing an exceptional customer experience
Strong phone presence & listening skills
Ability to self-motivate and work independently while working in a team environment
Comfortable in a fast-paced environment welcoming change and growth
Ability to manage escalations and resolve problems in a timely manner
Ability to quickly learn new software, systems, processes, and our products
Ability to process a high volume of transactions with proficiency, accuracy, and integrity

Job Responsibility

Serve as the first point of contact by addressing customer inquiries that come into the customer experience department by phone, web, email, or social media
Identify and determine the best solution by problem-solving, and performing research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service to bring resolution to the customer’s inquiries
Contact customers through verbal and written communication concerning delivery issues, such as material shortages, incorrect shipments, lost material, and product availability
Monitor the status of requested work, prepare customized correspondence as necessary, and make outbound calls as requested
Advocate on customers’ behalf to ensure high levels of customer satisfaction
Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall experience
Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism
Record in Salesforce, customer interactions, details of inquiries, or comments, as well as actions taken
Support the sales team by developing and maintaining positive customer relations which can substantially affect product revenue(s)
Develop a thorough understanding of JW products, operations, websites, and literature to add value to and assist customers

What we offer

medical & dental
generous leave policies
retirement program

Fulltime

Customer Service Assistant

We’re seeking a dedicated Customer Service Assistant to join our team. You’ll be...

Location

United Kingdom , Bromborough

Salary:

28142.40 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

GCSEs (or equivalent) in Maths and English
Digitally proficient with an impeccable standard of written English
Driven by targets, adaptable to change and thrives in a fast-paced environment
Highly organised, punctual, and reliable
Previous experience in a customer-facing environment is preferred, though training and on the job support will be provided
Capable of interpreting and applying company policies and procedures with consistency

Job Responsibility

Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone
Supporting customers pre-sale, sharing product knowledge and driving sales
Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions
Translating daily customer feedback into actionable insights to support continuous service improvement
Escalating complex issues where required

What we offer

50% discount on all Oh Polly, Bo+Tee products
Learning and Development opportunities
Corporate gym membership
An extra day for your Birthday
Company Pension
Enhanced Holiday Entitlement
Your Birthday Off
Flexible Working Options
Enhanced Company Pension
Corporate Gym Membership

Fulltime

Customer Service Assistant

VervLife is seeking a dedicated and enthusiastic Customer Service Assistant to j...

Location

United Kingdom , Birmingham

Salary:

14500.00 - 15000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Lead front-of-house operations and telephone support
Manage and resolve day-to-day queries
Build strong, positive relationships with members
Ensure high levels of customer satisfaction
Adhere to company procedures and service standards
Support development and delivery of community initiatives, events, and engagement programmes
Engage with members across digital platforms
Respond to news feed posts and direct messages
Contribute to social media activity
Proactively identify and communicate issues to management

Job Responsibility

Delivering an exceptional member experience
Ensuring smooth day-to-day operation of the building
Representing VervLife’s values and standards
Managing incoming post
Coordinating with contractors
Working with maintenance team to arrange repairs
Ensuring property is maintained to high standard
Creating and sharing relevant and engaging content
Supporting promotion of events through visual displays and online channels
Ensuring all paperwork is accurate and compliant

Parttime

Receptionist and Social Media Assistant

At Hey Baby 4D Hull, we are a leading private ultrasound clinic known for delive...

Location

United Kingdom , Hull

Salary:

Not provided

HB4D Limited

Expiration Date

Until further notice

Requirements

Friendly, warm and compassionate, and professional with excellent communication skills
Confident using social media and comfortable creating content that aligns with our clinic’s tone and values
Highly organised and able to multitask effectively
Experience in healthcare, clinical reception, or social media management is a strong advantage
Proficiency with Canva, basic video editing apps, or similar tools is a plus

Job Responsibility

Welcome clients and provide a warm, reassuring first impression
Manage appointment bookings, inquiries, and confirmations via phone, email, and in-person
Maintain client confidentiality and update patient records accurately
Chaperone clients during their scan
Ensure the reception area is tidy, professional, and inviting at all times
Plan, create, and schedule engaging content
Capture in-clinic content (with consent), including baby scan moments, testimonials, and staff highlights
Stay updated on trends and adapt content strategies accordingly
Interact with followers and respond to comments and messages professionally

What we offer

A supportive and welcoming team environment
Training on clinic systems and content guidelines
Opportunity to grow your skills in both healthcare admin and digital marketing

Parttime

Receptionist and Social Media Assistant

At Hey Baby 4D Barnsley, we are a leading private ultrasound clinic known for de...

Location

United Kingdom , Barnsley

Salary:

Not provided

HB4D Limited

Expiration Date

Until further notice

Requirements

Friendly, warm and compassionate, and professional with excellent communication skills
Confident using social media and comfortable creating content that aligns with our clinic’s tone and values
Highly organised and able to multitask effectively
Experience in healthcare, clinical reception, or social media management is a strong advantage
Proficiency with Canva, basic video editing apps, or similar tools is a plus

Job Responsibility

Welcome clients and provide a warm, reassuring first impression
Manage appointment bookings, inquiries, and confirmations via phone, email, and in-person
Maintain client confidentiality and update patient records accurately
Chaperone clients during their scan
Ensure the reception area is tidy, professional, and inviting at all times
Plan, create, and schedule engaging content
Capture in-clinic content (with consent), including baby scan moments, testimonials, and staff highlights
Stay updated on trends and adapt content strategies accordingly
Interact with followers and respond to comments and messages professionally

What we offer

A supportive and welcoming team environment
Training on clinic systems and content guidelines
Opportunity to grow your skills in both healthcare admin and digital marketing

Parttime

Social Media & Content Assistant

We’re looking for a dynamic Social Media & Content Assistant to join our fast-pa...

Location

United Kingdom , London

Salary:

Not provided

The Dune Group

Expiration Date

Until further notice

Requirements

You’re a social and digital native, up to date with what’s trending on Social
can-do attitude, upbeat approach and eagerness to learn
Organisation and an eye for detail
able to manage a busy workload
natural flair for writing engaging, on-brand, social-first copy tailored to different platforms
work reactively with flexibility when required within a fast-paced environment
confident using an iPhone to shoot and edit social first video content
comfortable in front of the camera
Team player with excellent relationship building skills
Strong sense of initiative and full of ideas

Job Responsibility

Manage end-to-end organic social content across Instagram, Facebook, TikTok, Pinterest, and Threads
Build and maintain strong influencer relationships alongside the PR team
Support collaborative content planning, weekly comms calendars, and daily posting/scheduling
Assist with community management, including monitoring comments/DMs and coordinating with Customer Service on queries
Create engaging weekly content plans and social‑first video content aligned with brand tone and strategy
Brief approved content plans to the Design team and capture content/BTS at campaign and ad‑hoc shoots
Contribute to weekly and monthly social reporting, analysis, and competitor monitoring
Ensure all social assets are correctly uploaded and accessible for the wider business and partners

What we offer

Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work

Fulltime

Social Media Manager, Social Reputation

The Social Reputation team is seeking a Social Media Manager to lead a cross-reg...

Location

Ireland

Salary:

68000.00 - 80000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of demonstrated experience in social media, communications, customer service, strategy, crisis, and project management
Proven leadership skills with a track record of delivering results to a cross-regional team in fast-paced environments
Exceptional written and verbal communication abilities, adept at influencing stakeholders at all levels across the organization
Strong business acumen with advanced problem-solving, analytical, and critical thinking skills
Experienced in driving new projects and initiatives from ideation through execution
Highly organised with the ability to manage multiple projects and tasks simultaneously
Confident and effective when collaborating with diverse stakeholders and functions at various organizational levels
Proficient in utilising data tools to extract insights and develop reports and deep-dive analyses
Capable of producing high-quality work under tight deadlines and adapting quickly to shifting priorities
Genuine passion for Airbnb’s mission, with a proactive approach to learning and continuous improvement

Job Responsibility

In-the-know of daily emerging issues across all social media channels, identifying trends and potential risks in real time
Assist with reporting and data collection, including quarterly reports, social listening insights, deep dives, performance analytics and quality assessments
Evaluate the need for response strategies and communicate proactively with leadership and key stakeholders to ensure alignment
Assess and measure the effectiveness of campaigns and projects, leveraging data to drive continuous improvement
Manage cross-regional teams by coaching, delivering feedback, and fostering a high-performance culture
Conduct quality assurance reviews to ensure our social presence is accurate, timely, and impactful
Leverage continuous improvement and operational expertise to optimise workflows, drive efficiency, and deliver results across all business functions
Foster strong stakeholder relationships across Community Support and Communications, collaborating on initiatives involving Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, Marketing, and Reputation
Develop and deliver training and process materials, creating playbooks and guidance on best practices for rapid social media response
Support and lead initiatives and projects with regional and global impact

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing...

Location

United States

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

Bachelor degree from an accredited institution required (years of experience will be considered)
ERP systems, CRM, Salesforce, or SAP experience a plus
3 years Customer Service experience with demonstrated JW product and system knowledge
Intermediate skill in Microsoft Office applications
Ability to handle escalated customer service situations
Ability to manage escalations and resolve problems independently
Passionate about providing the exceptional customer experience
Ability to quickly learn new software, systems or processes and products
Strong communication skills (verbal and written)

Job Responsibility

Build positive relationships with customers
Maintain a positive, empathetic and professional attitude toward customers at all times
Improve customer service experience, create engaged customers and facilitate organic growth
Work with Sales Team to create better methods to address customer complaints
Effective time management, multi-tasking and prioritization skills
In-depth understanding of JW products, operations, websites, and literature to add value to and assist customers
Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or Social Media by providing courteous and prompt responses
Process complex drawings, quotes and order requests per departmental guidelines (i.e. change orders)
Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager

What we offer

medical & dental
generous leave policies
retirement program
etc

Fulltime

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Customer Service & Social Media Assistant

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