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Customer Service & Social Media Assistant

United Kingdom, Birmingham 13.50 - 14.00 GBP / Hour · Job Posted May 26, 2026
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Job Description

Looking for a role where you can combine customer service with social media-all while working flexibly from home? This could be the perfect fit. We're working with a growing and highly regarded business that supports well-known brands behind the scenes. This is a fantastic opportunity to join a close-knit, supportive team where your work genuinely makes an impact across both customer experience and digital engagement.

Job Responsibility

  • Supporting customers across phone, email, and digital platforms
  • Handling queries and resolving issues with a calm, professional approach
  • Monitoring and engaging with social media communities
  • Supporting content scheduling and digital activity
  • Working with data and systems to keep everything accurate and organised
  • Collaborating with the wider team to deliver a high-quality service

Requirements

  • Strong communication skills (written and verbal)
  • Confidence dealing with customers and managing enquiries
  • Attention to detail and accuracy
  • The ability to work independently from home
  • A proactive, positive attitude and willingness to learn

What we offer

  • Flexible, hybrid working that fits around your lifestyle
  • Opportunity to develop both customer service and social media skills
  • Exposure to well-known brands and varied projects
  • Supportive, collaborative team environment
  • Ongoing training and development
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