Customer Service Senior Manager

Wells Fargo is seeking a Customer Service Senior Manager (Wholesale Operations - Client Services). In this role, you will manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments, engage and influence key stakeholders and business partners associated with customer service, identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation, ensure quality and efficiency as well as compliance with government regulations and company policies, determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables, interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility, collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals, interact directly with multiple teams across various sites and external customers, manage allocation of people and financial resources for customer service, and develop and guide a culture of talent development to meet business objectives and strategy.