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Customer Service Senior Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines, Taguig City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Customer Service Senior Manager (Wholesale Operations - Client Services). In this role, you will manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments, engage and influence key stakeholders and business partners associated with customer service, identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation, ensure quality and efficiency as well as compliance with government regulations and company policies, determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables, interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility, collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals, interact directly with multiple teams across various sites and external customers, manage allocation of people and financial resources for customer service, and develop and guide a culture of talent development to meet business objectives and strategy.

Job Responsibility:

  • Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
  • Engage and influence key stakeholders and business partners associated with customer service
  • Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
  • Ensure quality and efficiency as well as compliance with government regulations and company policies
  • Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
  • Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
  • Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
  • Interact directly with multiple teams across various sites and external customers
  • Manage allocation of people and financial resources for customer service
  • Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

  • 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience

Additional Information:

Job Posted:
July 04, 2025

Expiration:
July 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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