Customer Service Self Pay Specialist I Job at Baptist Health (Florida) (Jacksonville)

New

Customer Service Self Pay Specialist III

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
High School Diploma Required

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Patient Financial Specialist

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers
Compliant with all CHRISTUS Health, payer, and government regulations
Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines

Fulltime

Billing Specialist / Medical Records

About the Role

Location

United States , Brentwood

Salary:

21.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

1+ years of medical billing experience
Understanding medical records and processing requests
Excellent customer service

Job Responsibility

Running daily reports to obtain self-pay patients needing a card ran that day
Running all self-pay payments daily
Communication with clinics on patient status
Answering phone calls from patients, clinics, etc.
Calling patients when payments decline for follow up

Fulltime

Financial Advocate

Acts as a liaison between health services and the consumer to provide education ...

Location

United States , Grafton

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts
High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Job Responsibility

Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities and payment options
Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
Pre-screens self-pay patients to determine if they are eligible for coverage programs and assists patients or family members with completing financial assistance applications, as necessary
Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
Explains how non-covered and out-of-network services factor into the out-of-pocket cost
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
Interviews uninsured patients to assess for qualifying financial needs
Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Financial Advocate

Acts as a liaison between health services and the consumer to provide education ...

Location

United States , Grafton

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts

Job Responsibility

Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities and payment options
Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
Pre-screens self-pay patients to determine if they are eligible for coverage programs and assists patients or family members with completing financial assistance applications, as necessary
Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
Explains how non-covered and out-of-network services factor into the out-of-pocket cost
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
Interviews uninsured patients to assess for qualifying financial needs
Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Financial Advocate

Acts as a liaison between health services and the consumer to provide education ...

Location

United States , Grafton

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting
High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person
Has solid knowledge of how various types of insurances operate related to denials and appeals processes
Basic medical coding knowledge
Understanding of insurances, billing and denials
Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts

Job Responsibility

Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities and payment options
Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
Pre-screens self-pay patients to determine if they are eligible for coverage programs and assists patients or family members with completing financial assistance applications, as necessary
Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
Explains how non-covered and out-of-network services factor into the out-of-pocket cost
Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
Interviews uninsured patients to assess for qualifying financial needs
Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Patient Account Specialist Senior - TLRA Precollect

Provides medical collection services for TLRA collection units. Utilizes a stron...

Location

United States , Houston

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent years of experience required
3-5 years of experience preferred
experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
General hospital A/R accounts knowledge is required
Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential

Job Responsibility

Provides medical collection services for TLRA collection units
Performs collection activities related to follow-up and account resolution
Communication with patients, clients, reimbursement vendors, and other external entities
Documents and updates patient account information in TLRA’s collection software system
Handles inbound patient and/or carrier calls
Uses collection tools effectively to ensure quality recovery services
Performs research and analysis of account issues
Ensure daily productivity standards are met
Promotes positive patient relations
Maintains active knowledge of all collection requirements by payors

Fulltime

New

Registration & Eligibility Specialist

UNM Hospital is the largest community mental health provider in the state of New...

Location

United States , Albuquerque

Salary:

16.59 - 22.95 USD / Hour

UNM Hospitals

Expiration Date

Until further notice

Requirements

High School or GED Equivalent
2 years directly related experience
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Not Applicable/Not Required

Job Responsibility

Perform pre-registration and registration functions for Ambulatory/Outpatient Operations area assigned
verify insurance coverage eligibility and benefits
verify required referrals and/or prior authorization are in place prior to visit
contact patients for outdated or missing demographics
professional and efficient phone call handling via telephone ACD system in a call center setting
perform as first contact for Persons in Custody of Law Enforcement Agency (PICLEA) as they arrive for care
screen patients for coverage and assist them in navigating their financial options including UNMH or other UNM Health Systems financial assistance, NM Medicaid, or other State and Federal Programs
perform intake applications for State of NM Medicaid
Ensure adherence to Hospitals and departmental policies and procedures
Assist patients in locating departments

What we offer

Full health/dental/vision with no deductible for full-time employees
Retirement with up to 6% match
PTO and 9 paid holidays
Amazing shift differentials including up to 26% for weekend nights
Sign-on bonuses and relocation assistance

Fulltime

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Customer Service Self Pay Specialist I

Baptist Health (Florida)

Location:
United States , Jacksonville

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2026

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Our AI answers in your language

Customer Service Self Pay Specialist I

Baptist Health (Florida)

Location:United States , Jacksonville

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , Jacksonville

Category:
Call Center

Contract Type:
Not provided

Job Posted:
May 20, 2026