Customer Service Self Pay Specialist I Job at Baptist Health (Florida) (Jacksonville)

New

Customer Service Self Pay Specialist I

Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join ...

Location

United States of America , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
High School Diploma Required
Experience with Microsoft Office
Healthcare Revenue Cycle Experience
EPIC Experience
Driver's License - DMV

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Customer Service Self Pay Specialist III

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
High School Diploma Required

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Customer Support Specialist

Part-time 24-28 hours per week, 8:45 a.m. – 2:15 p.m. Monday-Friday, hybrid sche...

Location

United States , Summit County

Salary:

16.10 USD / Hour

Engage Cleveland

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and/or a combination of related work experience
1-3 years of customer service and/or administrative experience
Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs
Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative
demonstrated flexibility, adaptability, self-management, and organization, and a strong attention to detail
Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary (i.e. in person, verbal, written, phone, and/or via other electronic media)
expresses ideas and facts in a clear and understandable manner appropriate for the individual or group
listens to and comprehends what others are saying
Demonstrated ability to anticipate issues, obstacles, or opportunities that may impact plans or actions
manage competing priorities and deadlines

Job Responsibility

Enhances the customer-centric environment in council facilities by delivering highest-quality service to both internal and external customers
Promotes customer satisfaction in alignment with the values and ideals of the Girl Scout Promise and Law
Supports functions of a multi-channel contact center, directly assisting with the administration and assignment of incoming customer inquiries to enable faster response
Maintains customer relationship management software (CRM) database by entering information accurately and quickly
Completes administrative details and functions on customer cases and lead records
Assigns specific customer requests directly to the applicable Subject Matter Experts
Clarifies information as needed
researches, locates, and delivers findings
engages in problem-solving and provides solutions
manages and responds appropriately to inquiries

Parttime

New

Accounts Receivable Specialist

We have an immediate need for an Accounts Receivable Specialist for our client i...

Location

United States , Modesto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience with ERP, accounting, or receivables systems preferred
Knowledge of accounts receivable processes, credit review, account reconciliation, collections, and multi-entity or multi-location accounting environments preferred
Ability to manage recurring deadlines, prioritize collections activity, follow up consistently, and escalate issues appropriately
Strong problem-solving, research, documentation, and organizational skills
Solid understanding of basic accounting principles
Strong data entry and multitasking abilities with a high level of accuracy
Self-starter with a professional attitude and dependable work style
Proficiency in Microsoft Excel and Word
strong numeric/data entry skills preferred
Strong organizational and time management skills

Job Responsibility

Process customer credit applications from start to finish
Set up and maintain customer accounts in internal accounting and operational systems
Monitor accounts receivable activity, aging balances, payment status, and collection priorities
Contact customers regarding past-due balances, follow up on payment commitments, and document collection activity
Research and resolve billing, cash application, credit, rebill, short-pay, and reconciliation issues
Prepare credit memos, refunds, write-offs, monthly statements, deposits, and daily cash posting
Prepare and distribute recurring aging reports and account updates
Support industry-related receivables requirements
Assist with month-end accounts receivable and cash receipts responsibilities
Provide backup support to other team members

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Patient Financial Specialist Senior

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience calculating expected reimbursement according to payer regulations and/or contracts required
Experience with Commercial, Medicare, and Medicaid reimbursement
Medicare, Medicaid, VA, Tricare billing and collections processes and regulations preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Prefer hands-on experience with Medicare Remote (FISS) – DDE
Must have in-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc.
Must have understanding of Medicare and Commercial contract language
Must have good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advance skills with the various applications

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
Ensures PFS departmental quality and productivity standards are met
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Demonstrates a good understanding and has the ability to interact with the payer to verify coverage, submit claims, and follow up on appeals, underpayments, short pays or payment disputes for resolution
Investigate and resolve complex payment denials inclusive of correcting errors and supplying additional required information to facilitate collection of reimbursement / additional reimbursement
Ability to analyze, recognize, and resolve issues utilizing strategic thinking
Work with a variety of payers
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Responsible for professional and effective written and verbal communication with both internal and external customers

Fulltime

Patient Accounts Receivable Specialist

As the Patient Accounts Receivable Specialist, you will work with patients to re...

Location

United States , Saint Paul

Salary:

51200.00 - 70400.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required
Experience working with high-dollar DME preferred
Bilingual in English/Spanish preferred
Experience with medical benefits and explanations of benefits (EOBs) preferred
Excellent customer service and communications skills
Strong attention to detail
Ability to function in an independent work environment and organize/prioritize workload
Innovative thinking/problems solving skills
Ability to develop and maintain positive working relationships

Job Responsibility

Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
Generate financial assistance applications, manage the review process, track results and follow-up with patients
Provide timely and professional communication with patients, families, co-workers, etc.
Process PFA documents, bankruptcy notifications and return mail
Create adjustments on assigned balances following the established policies and procedures
Arrange for device shipment or pick-up with Customer Service
Work accounts flagged for Collection Agency to provide necessary documentation as requested
Arrange for Self-Pay of device, supply and accessory purchases
Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Specialist

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution

Fulltime

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Customer Service Self Pay Specialist I

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