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Customer Service / Segmentation Specialist II

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Weston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking two highly motivated Customer Service / Segmentation Specialist II professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a second-shift, onsite role requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency. In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.

Job Responsibility:

  • Create and manage cases using a proprietary case management system
  • Review CT scans to ensure conformity with established surgical protocols
  • Segment CT scans using specialized software to create accurate 3D anatomical bone models
  • Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures
  • Review CT segmentations and surgical plans for: Anatomical landmark accuracy
  • Implant sizing and positioning
  • Upload completed pre-operative plans to field-based personnel
  • Accurately document all activities in accordance with prescribed methods and procedures
  • Follow detailed work instructions to ensure consistent, high-quality output
  • Meet individual, team, and departmental production and quality targets

Requirements:

  • Proficiency in English (reading and speaking)
  • High School Diploma or equivalent
  • Minimum of 2 years of work experience, or equivalent education
  • Associate’s degree or higher may be considered in lieu of experience
  • Ability to work onsite during second-shift hours

Nice to have:

  • Bachelor’s degree or equivalent education
  • Proficiency in Microsoft Office Suite
  • Experience with SharePoint and/or Materialise MIMICS
  • Working knowledge of Adobe Photoshop
  • Certification or professional experience in: Radiology (CT, X-Ray, MRI)
  • Nursing or a related clinical field
  • Completion of a college-level anatomy course
  • Demonstrated customer service orientation
  • Strong interpersonal and communication skills
  • Ability to manage multiple tasks efficiently in a fast-paced environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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