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Customer Service, Sales Support Representative

United States, Omaha 22.00 USD / Hour · Job Posted January 11, 2026
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Job Description

We're looking for a Customer Service, Sales Support Representative who thrives on solving problems, handling escalations with confidence, and delivering top-notch service through phone and email. If you're a strong communicator, a team player, and someone who can juggle multiple tasks with precision and speed - we want to meet you!

Job Responsibility

  • Be the Voice of the Company: Answer customer calls (200+ per month) with professionalism and empathy
  • Own the Inbox: Respond to email inquiries, prepare quotes, and provide order updates with clarity and care
  • Solve Problems: Troubleshoot issues, manage returns, and handle escalations with a calm, solution-focused mindset
  • Collaborate Across Teams: Work closely with Sales, Shipping, Accounting, and Materials to ensure smooth order processing
  • Keep It Organized: Maintain accurate records in our CRM system and manage key account orders from start to finish
  • Live Our Values: Uphold our commitment to Caring, Adding Value, and Teamwork in every interaction

Requirements

  • Phone Confidence: comfortable handling high call volumes and resolving customer concerns
  • Email Excellence: write clear, professional responses without relying on templates
  • Team Spirit: work well with others and contribute to a positive, collaborative environment
  • Speed & Accuracy: type 50+ WPM and manage multiple tasks without missing the details
  • Tech Savvy: proficient in Microsoft Outlook, Teams, and CRM systems
  • Analytical Mindset: perform basic math and use Excel to interpret data and create simple graphs

Nice to have

  • Post-secondary education
  • Previous experience in customer service or sales support

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

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