This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We're looking for a Customer Service, Sales Support Representative who thrives on solving problems, handling escalations with confidence, and delivering top-notch service through phone and email. If you're a strong communicator, a team player, and someone who can juggle multiple tasks with precision and speed - we want to meet you!
Job Responsibility:
Be the Voice of the Company: Answer customer calls (200+ per month) with professionalism and empathy
Own the Inbox: Respond to email inquiries, prepare quotes, and provide order updates with clarity and care
Solve Problems: Troubleshoot issues, manage returns, and handle escalations with a calm, solution-focused mindset
Collaborate Across Teams: Work closely with Sales, Shipping, Accounting, and Materials to ensure smooth order processing
Keep It Organized: Maintain accurate records in our CRM system and manage key account orders from start to finish
Live Our Values: Uphold our commitment to Caring, Adding Value, and Teamwork in every interaction
Requirements:
Phone Confidence: comfortable handling high call volumes and resolving customer concerns
Email Excellence: write clear, professional responses without relying on templates
Team Spirit: work well with others and contribute to a positive, collaborative environment
Speed & Accuracy: type 50+ WPM and manage multiple tasks without missing the details
Tech Savvy: proficient in Microsoft Outlook, Teams, and CRM systems
Analytical Mindset: perform basic math and use Excel to interpret data and create simple graphs
Nice to have:
Post-secondary education
Previous experience in customer service or sales support