Customer Service & Sales Representative, IKEA

IKEA

Location:
Australia, Perth

Category:
Sales

Contract Type:
Employment contract

Salary:

27.35 AUD / Hour

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Job Description:

As part of IKEA's Remote Customer Meeting Point team, the role focuses on connecting with customers through multiple channels to offer tailored home furnishing solutions, drive sales growth, and improve customer experience.

Job Responsibility:

Handling inbound customer contacts via telephone, webchat, email and live video calls to create a great customer experience and build trust in the IKEA brand
Supporting remote selling by generating leads, assisting with planning and guiding customers through the purchasing process
Understanding our customers’ needs and offering tailored home furnishing solutions – including proposing add-on products, cross-selling and upselling
Gather valuable feedback from customers and relay it to relevant teams within the organisation to drive product and service improvements
Working collaboratively with other teams and departments to drive continuous improvement and implement retention initiatives, including sharing information on special offers, loyalty programs, and targeted campaigns

Requirements:

Experience in a call centre or phone-based sales environment, ideally with both inbound and outbound calling experience is preferred
A passion for home furnishings and a drive for sales growth within a team-oriented environment
Exceptional organisational skills and the ability to multitask effectively
High accuracy and attention to detail, especially in data entry tasks
Strong written and verbal communication skills, coupled with a friendly and professional phone demeanour
Proven track record of meeting team KPIs and sales targets
Proficiency in computer systems and technical tools
A collaborative mindset, eager to share knowledge and insights within a team setting

What we offer:

Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Customer Service & Sales Representative