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Customer Service & Sales Coordinator

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Office Angels

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Location:
United Kingdom , Burgess Hill

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 - 16.00 GBP / Hour
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Job Description:

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, joining a friendly and supportive team in Burgess Hill. Responsible for order management, customer communication, inventory coordination, and reporting functions.

Job Responsibility:

  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
  • Track order status and provide updates to customers and internal stakeholders
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines
  • Resolve issues and complaints with professionalism and urgency
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics
  • Maintain accurate records of stock movements and job processes using ERP systems
  • Maintain detailed records of customer interactions, orders, and service issues
  • Generate reports on sales activities, inventory status, and customer feedback
  • Assist in developing and streamlining reporting functions for internal use

Requirements:

  • A genuine passion for delivering top-notch service
  • Previous experience in a customer-facing role
  • Excellent communication skills, both written and verbal
  • A proactive, problem-solving mindset
  • Team spirit and adaptability in a fast-moving environment
What we offer:
  • Potential to extend temporary contract
  • Friendly and supportive team
  • Inclusive environment
  • Reasonable adjustments supported

Additional Information:

Job Posted:
September 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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