Customer Service & Sales Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Burgess Hill

Category:
Customer Service

Contract Type:
Not provided

Salary:

15.00 - 16.00 GBP / Hour

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Job Description:

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, joining a friendly and supportive team in Burgess Hill. Responsible for order management, customer communication, inventory coordination, and reporting functions.

Job Responsibility:

Enter and manage customer orders from initial request to final delivery
Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
Track order status and provide updates to customers and internal stakeholders
Act as the primary point of contact for customer inquiries via phone, email, and chat
Provide accurate information on products, services, and delivery timelines
Resolve issues and complaints with professionalism and urgency
Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
Assist in scheduling efficient production runs and shipping logistics
Maintain accurate records of stock movements and job processes using ERP systems
Maintain detailed records of customer interactions, orders, and service issues
Generate reports on sales activities, inventory status, and customer feedback
Assist in developing and streamlining reporting functions for internal use

Requirements:

A genuine passion for delivering top-notch service
Previous experience in a customer-facing role
Excellent communication skills, both written and verbal
A proactive, problem-solving mindset
Team spirit and adaptability in a fast-moving environment

What we offer:

Potential to extend temporary contract
Friendly and supportive team
Inclusive environment
Reasonable adjustments supported

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service & Sales Coordinator