Customer Service & Sales Consultant Job at Telstra (Port Macquarie)

Customer Service Consultant

As a Customer Service Consultant, you will be at the forefront of our client int...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience in customer service, administration, or a related role within residential building, construction, or property
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
Confidence using digital communication tools, CRM systems, and Microsoft Office
A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

Job Responsibility

Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

What we offer

Competitive salary + flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Customer Service Consultant

As a Customer Service Consultant, you’ll be the friendly face and first point of...

Location

Australia , Silverwater

Salary:

Not provided

Aptella

Expiration Date

Until further notice

Requirements

A people-focused communicator with strong customer service instincts
Organised, detail-oriented and comfortable handling varied tasks at pace
Team-oriented with a positive, professional and approachable manner
Strong computer skills with confidence using enterprise systems and digital documentation
A problem-solver with a continuous improvement mindset
Able to work independently when required and manage competing priorities
Committed to following WHS procedures and modelling safe behaviours
Proactive, reliable, and eager to learn

Job Responsibility

Deliver excellent customer service across front counter, phone and showroom interactions
Process service centre book-ins, repair collections, and showroom sales
Provide accurate service and sales quotations and direct enquiries to the right teams
Support rental and product enquiries both over the counter and by phone
Actively communicate service status updates and customer requirements to the Service Manager
Assist with invoicing, stock transfers, inventory replenishment and support call logging
Use Aptella systems and enterprise tools to input accurate, timely data
Participate in ongoing training, completing a minimum of three LEP skillsets/courses each quarter

What we offer

flexible work options
career development
generous parental leave

Sales and Customer Service Administrator

Sales & Customer Service Administrator role supporting the sales process and enh...

Location

United Kingdom , Weston-super-Mare

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a fast-paced administrative or customer service role
A keen eye for spotting sales opportunities and a confident, consultative approach
Strong communication skills - both written and verbal
Excellent organisational skills and the ability to manage multiple priorities
A proactive, can-do attitude and a team-focused mindset
Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Job Responsibility

Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

What we offer

Free on-site parking
Casual dress code
Supportive, friendly team
Modern office environment
A role where your ideas and input are genuinely valued

Fulltime