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Telstra Logo Telstra · Sales

Customer Service & Sales Consultant

Australia, Emerald · Job Posted February 16, 2026
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Job Description

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Responsibility

  • Provide an exceptional in-store customer journey
  • Empower customers by identifying the products and services they need to transform their telecommunications experience
  • Provide outstanding customer service
  • Support and solution for our customers

Requirements

  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach (and exceed!) sales targets and KPIs
  • The hunger to learn and grow within the role (and beyond!)
  • A positive and resilient approach to customer service within a busy environment
  • Experience in a customer-facing role

What we offer

  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • A flexible, inclusive approach to parental leave
  • Unlimited access to 17000 learning programs
  • Monthly performance rewards and recognition programs
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