Customer Service Sales Area Manager

• Technical-Commercial Oversight and Strategic Management: Regular site visits and field presence
• Periodic customer calls
• Customer communication management
• Anticipate customer needs
• Collaborate to improve processes and services
• Create synergy with new systems sales team
• Ensure compliance with sales conditions internally
• Update monthly sales forecast in Salesforce
• Propose an annual sales budget and investment business plan
• Contract Management: Analyze contracts to identify potential risks
• Complete project opening checklists when required
• Payment Management: Follow up on overdue payments exceeding 60 days
• Report any billing errors
• Critical Issues and Safety Management: Prioritize the management of critical or hazardous situations
• Anticipate potential technical and commercial issues
• Internal Coordination and Continuous Improvement: Share market feedback and needs with internal departments
• Actively participate in internal meetings
• Coordinate with CS Coordinators for activity management

• Proven experience in sales or post-sales management within complex B2B environments
• Several years of experience in the industrial automation sector, with solid technical-functional knowledge of systems and their operational dynamics
• Skills in commercial negotiation and contract management
• Excellent customer relationship, problem-solving, and issue management abilities
• Flexibility and proactiveness in anticipating customer needs and promoting continuous improvements
• Ability to collaborate with cross-functional teams
• Willingness to travel: 50% of the time
• Excellent knowledge of the language of the assigned area
• Excellent spoken and written English
• spoken and written Italian is a plus
• Knowledge of the relevant market
• Understanding of basic accounting principles and ability to monitor a profit and loss statement
• Good data analysis skills

Spoken and written Italian

• Permanent, full-time position
• Up to 20% remote work per month
• Structured onboarding program
• Career growth opportunities
• E80 World Academy training and learning programs
• Part of a dynamic and collaborative team with #BE80 Culture